Luxury Sales & Reservations Manager

SAN SONNEA; Luson; In loco; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

All-inclusive onboarding

Staff restaurant

Accommodation in staff houses

Free parking

Training & career opportunities

Discounts on spa & partner hotels

Ski pass & wellness facilities

Fitness studio access

Descrizione del lavoro

SAN SONNEA is seeking a Sales Manager to lead our Sales & Reservations team and drive upselling of premium rooms and tailored experiences for discerning international guests.

You will coordinate back-office tasks, manage reservations across channels, and uphold high service standards while collaborating with Front Office and Management. English, Italian, and German fluency are essential.

Competenze

• Completed vocational training in hospitality or a comparable qualification.
• Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality.
• Initial leadership experience or experience coordinating a team.
• Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences.
• Excellent communication skills and a passion for providing personalised advice to discerning international guests.
• Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation.
• Excellent organisational skills and an independent, structured and responsible working style.
• Proficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systems.
• Team spirit, flexibility and a solution-oriented mindset.
• Excellent written and spoken English, Italian and German.

Mansioni

• Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office.
• Actively sell our rooms and suites while driving upselling of additional services and tailored holiday experiences.
• Provide personal and telephone consultation to guests and create tailored offers and booking confirmations.
• Analyse sales and reservations performance indicators and develop measures to optimise sales and occupancy.
• Monitor and manage incoming reservations across direct and electronic channels.
• Ensure professional handling of bookings, amendments and guest requests.
• Manage content and templates within the correspondence management system.
• Ensure smooth communication between Sales & Reservations, Front Office and General Management.
• Onboard and develop new team members with structured training and onboarding processes.
• Develop quality and service standards within Sales & Reservations.

Conoscenze

Leadership

Sales mindset

Communication

Analytical thinking

Organisational skills

MS Excel

German (spoken)

Italian (spoken)

English (spoken)

Formazione

Hospitality qualification

Strumenti

Hotel management systems

Reservation systems

Descrizione del lavoro

SAN SONNEA is seeking a Sales Manager to lead our Sales & Reservations team and drive upselling of premium rooms and tailored experiences for discerning international guests.

You will coordinate back-office tasks, manage reservations across channels, and uphold high service standards while collaborating with Front Office and Management. English, Italian, and German fluency are essential.