Luxury Reservations Specialist — Guest Experience

Cheval Blanc

Sardegna

On-site

EUR 26,000 - 38,000

Full time

6 days ago

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Job summary

Cheval Blanc, Hotel Pitrizza in Sardinia, is seeking a Reservations Agent to join the prestigious Reservations team. You will support the reservations process, assist guests from booking to departure, and ensure flawless communication with all hotel departments.

The ideal candidate has 2–3 years in luxury hotel front or back office, superb planning and multitasking abilities, and strong eloquence for a diverse guest mix. Fluency in Italian and English is required, with French being a plus.

Qualifications

2–3 years in a similar front/back office role at luxury hotels.
Strong planning, time management and multitasking in a dynamic setting.
Excellent eloquence and ability to interact with guests from diverse nationalities.
Fluent in Italian and English; French is a plus.

Responsibilities

Plan all daily reservation activities, ensuring a smooth and efficient service.
Guide guests through the booking process, promoting a positive experience.
Ensure maximum guest satisfaction, anticipating their needs for a personalized experience.
Verify constant adherence to high LQA service standards and SOPs.
Ensure effective and timely communication with all hotel departments.
Keep PMS updated and prepare reports on Front Office performance.
Ensure the security of guest and Maison information, respecting money and payment management procedures.