Luxury Reservations Specialist

Cheval Blanc; Porto Cervo; On-site; EUR 30,000 - 42,000; Full time

Job summary

Hotel Pitrizza is seeking a Reservations Agent to join the prestigious Reservations team in Sardinia. You will support the reservations process from inquiry to stay, ensuring a seamless guest experience.

Reporting to the Reservations Manager, the role requires 2–3 years in a luxury hotel front/back office, fluency in Italian and English, and strong planning and communication skills to maintain high LQA standards and SOP adherence.

Qualifications

• 2–3 years of experience in a similar Front Office or Back Office role within luxury hotels.
• Excellent planning, time management and multitasking skills in a dynamic environment.
• Fluent in Italian and English; knowledge of a third language (e.g., French) is a strong advantage.

Responsibilities

• Plan all daily reservation activities, ensuring a smooth and efficient service.
• Guide guests through the booking process, promoting a positive experience.
• Ensure maximum guest satisfaction, anticipating needs for a personalized experience.
• Verify adherence to high LQA service standards and SOPs.
• Maintain effective communication with all hotel departments to ensure synchronicity of services.
• Keep PMS updated and prepare reports and analyses on Front Office performance.
• Ensure the security of guest and payment information.

Skills

Planning

Time management

Multitasking

Interpersonal communication

Italian fluency

English fluency

Tools

PMS

Job description

Hotel Pitrizza is seeking a Reservations Agent to join the prestigious Reservations team in Sardinia. You will support the reservations process from inquiry to stay, ensuring a seamless guest experience.

Reporting to the Reservations Manager, the role requires 2–3 years in a luxury hotel front/back office, fluency in Italian and English, and strong planning and communication skills to maintain high LQA standards and SOP adherence.