Reservation Agent

Cheval Blanc; Sardegna; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Cheval Blanc, Hotel Pitrizza in Sardinia, is seeking a Reservations Agent to join the prestigious Reservations team. You will support the reservations process, assist guests from booking to departure, and ensure flawless communication with all hotel departments.

The ideal candidate has 2–3 years in luxury hotel front or back office, superb planning and multitasking abilities, and strong eloquence for a diverse guest mix. Fluency in Italian and English is required, with French being a plus.

Formación

• 2–3 years in a similar front/back office role at luxury hotels.
• Strong planning, time management and multitasking in a dynamic setting.
• Excellent eloquence and ability to interact with guests from diverse nationalities.
• Fluent in Italian and English; French is a plus.

Responsabilidades

• Plan all daily reservation activities, ensuring a smooth and efficient service.
• Guide guests through the booking process, promoting a positive experience.
• Ensure maximum guest satisfaction, anticipating their needs for a personalized experience.
• Verify constant adherence to high LQA service standards and SOPs.
• Ensure effective and timely communication with all hotel departments.
• Keep PMS updated and prepare reports on Front Office performance.
• Ensure the security of guest and Maison information, respecting money and payment management procedures.

Conocimientos

Planning

Time management

Multitasking

Guest interaction

Descripción del empleo

THE MAISON

Hotel Pitrizza is looking for its next Reservations Agent to join the prestigious Reservations team.

This role will report directly to the Reservations Manager.

The selected candidate will be a key figure in ensuring the excellence of service offered to guests from the moment of booking, throughout their stay, and until departure. They will be responsible for supporting the reservations process, resolving critical issues, and maintaining the high LQA quality standards that distinguish Hotel Pitrizza, guaranteeing an impeccable and memorable experience for every guest.

A NEW CHALLENGE...

• Plan all daily reservation activities, ensuring a smooth and efficient service.
• Guide guests through the booking process, promoting a positive experience.
• Ensure maximum guest satisfaction, anticipating their needs for a personalized experience.
• Verify constant adherence to high LQA service standards and Hotel Pitrizza's Standard Operating Procedures (SOPs).
• Ensure effective and timely communication flow with all hotel departments to ensure perfect synchronicity in the services offered.
• Keep hotel management systems (PMS) updated and prepare reports and analyses on Front Office performance.
• Ensure the security of guest and Maison information, respecting money and payment management procedures.

A PERSONALITY, A PROFILE, AN EXPERTISE...

• At least 2-3 years of significant experience in a similar role within the Front Office or Back Office of luxury hotels.
• Excellent planning, time management, and multitasking skills in a dynamic environment.
• Excellent eloquence and ability to interact with guests and colleagues of different nationalities and cultures.
• Fluent in Italian and English. Knowledge of a third language (e.g., French) is a strong advantage.