Reservations & Admin Specialist - Flexible Hours

Cavallino Bianco; Italia; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free parking

Free meals: breakfast, lunch, dinner

Health insurance (MySaniTour)

Discounts on spa and activities

Ski lessons for staff

Job summary

Cavallino Bianco in Italy seeks an employee to handle accounting tasks and support back-office operations within a dynamic hospitality team. The role emphasizes guest-oriented service and efficient administrative workflows.

Ideal candidates bring hotel industry experience, proficiency with PROTEL, and fluency in Italian, German, and English, enabling high-quality service for international guests. Strong organization and teamwork are essential for success.

Qualifications

• Training in the hotel or restaurant industry with proven skills and a passion for hospitality.
• Professional experience in the industry, a strong customer-oriented mindset, and a solid understanding of daily operations at an accommodation facility.
• Familiarity with common hotel software programs - ideally PROTEL and the ability to use them effectively.
• Good knowledge of Italian, German, and English to ensure smooth and professional service for our international guests.
• Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally.
• Proven communication and interpersonal skills, essential for working with customers and colleagues.
• Openness to using new technologies and continuing education to enhance professional skills.

Responsibilities

• Processing accommodation requests received via email or phone, and providing competent and courteous service to guests at every stage of the booking process.
• Handling various administrative tasks, contributing to the smooth running of the office, and supporting the team in their daily work.
• Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems required for reservation management and internal communication.
• Providing information about internal services (spa, restaurant, activities) and recommendations on local attractions and events.
• Collaborating with other departments (Housekeeping, Restaurant, Wellness) to ensure a coordinated and flawless guest experience.
• Handling special requests or complaints with professionalism, empathy, and a focus on finding solutions.
• Active participation in team meetings and training sessions, contributing ideas and fostering team spirit.

Skills

Hotel/restaurant industry training

Customer-oriented mindset

Understanding of hotel daily ops

PROTEL system knowledge

Italian, German, English languages

Strong organizational skills

Excellent communication skills

Willingness to learn new technologies

Tools

PROTEL

Quovai

Outlook

Job description

Cavallino Bianco in Italy seeks an employee to handle accounting tasks and support back-office operations within a dynamic hospitality team. The role emphasizes guest-oriented service and efficient administrative workflows.

Ideal candidates bring hotel industry experience, proficiency with PROTEL, and fluency in Italian, German, and English, enabling high-quality service for international guests. Strong organization and teamwork are essential for success.