Luxury Reservations Intern - Global Hospitality Growth

The Gritti Palace, a Luxury Collection Hotel, Venice; Venezia; In loco; EUR 5600 - 6700; Tempo pieno

Vantaggi offerti da questo lavoro

Canteen service

550€ monthly reimbursement

Career progression

Descrizione del lavoro

The Gritti Palace, a Luxury Collection Hotel, Venice, is offering a full-time Reservations Internship. The role provides an overview of the hotel organization and departments, with hands-on experience in reservation handling and guest services.

You will shadow a Tutor to gain professional skills and contribute to revenue optimization. Ideal candidates hold a hospitality or humanities degree, are fluent in English and Italian, and possess MS Office skills.

Competenze

• Bachelor/Master Degree in Hospitality or humanities.
• Excellent written and spoken English and Italian.
• Proficiency with Microsoft Office suite.

Mansioni

• Process reservation requests, changes, and cancellations by phone, fax, or email.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in the reservation system.

Conoscenze

Fluent English

Fluent Italian

Teamwork

Communication

Problem solving

Motivation

Formazione

Bachelor/Master Degree in Hospitality or humanities

Strumenti

Microsoft Office

Descrizione del lavoro

The Gritti Palace, a Luxury Collection Hotel, Venice, is offering a full-time Reservations Internship. The role provides an overview of the hotel organization and departments, with hands-on experience in reservation handling and guest services.

You will shadow a Tutor to gain professional skills and contribute to revenue optimization. Ideal candidates hold a hospitality or humanities degree, are fluent in English and Italian, and possess MS Office skills.