Luxury Front Desk Shift Lead – Guest Experience

The Luxury Collection; Venezia; In loco; EUR 25.000 - 31.000; Tempo pieno

Descrizione del lavoro

The Gritti Palace, a Luxury Collection Hotel in Venice, is seeking a Guest Experience Supervisor (Front Desk) to oversee front desk operations, supervise staff, and ensure seamless guest experiences within a luxury setting.

You will coordinate with Concierge and Housekeeping, handle payments, and maintain daily logs. A strong background in luxury hospitality, English and Italian fluency, and Opera knowledge are essential.

Competenze

• Must have the legal right to work in Italy for a full-time role (40 hours/week).
• Fluent in English and Italian.
• Minimum 3 years' Front Office experience in luxury hotels.
• Knowledge of Opera PMS.

Mansioni

• Oversee front desk operations during a shift, supervising staff, handling customer issues, and managing daily administrative tasks.
• Process payments, balance cash, and maintain accurate logs.
• Coordinate with departments (e.g., Concierge, Housekeeping) to fulfill guest requests and resolve issues.
• Uphold luxury service standards and professional communication with guests and colleagues.

Conoscenze

Fluent English

Italian

Storytelling skills

Front Office experience

Opera knowledge

Strumenti

Opera PMS

Descrizione del lavoro

The Gritti Palace, a Luxury Collection Hotel in Venice, is seeking a Guest Experience Supervisor (Front Desk) to oversee front desk operations, supervise staff, and ensure seamless guest experiences within a luxury setting.

You will coordinate with Concierge and Housekeeping, handle payments, and maintain daily logs. A strong background in luxury hospitality, English and Italian fluency, and Opera knowledge are essential.