Luxury Ops Coordinator: Global Client Experience

Queen of Clubs Lifestyle Luxury Services; Lombardia; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Structured training

On-site luxury operations role

Exposure to high-profile clientele

BeConcierge ERP/CRM training

Job summary

Queen of Clubs Group in Lombardy, Italy, seeks an Operations Coordinator to act as the central point of contact for clients, suppliers, and the Duty Manager during office hours, ensuring seamless service delivery of luxury experiences. You will support daily operational plans, manage last-minute changes, review itineraries, and coordinate with on-site staff, drivers, and guides, using BeConcierge and our ERP/CRM tools.

Fluent English is essential; additional languages help.

Qualifications

• Fluent in English and excellent communication for high-end clients.
• Experience with duty procedures or willingness to learn.
• Calm, proactive, and detail-oriented in fast-paced luxury operations.
• Excellent phone etiquette and professional demeanor.

Responsibilities

• Serve as central point of contact for clients, suppliers, and Duty Manager.
• Prepare and support daily operational plans for Duty Manager and Quality Department.
• Manage last-minute changes, confirm next-day services, and respond to emergencies.
• Review itineraries and ensure client vouchers are uploaded to BeConcierge.
• Send personalized duty messages and gather feedback from clients.
• Confirm next-day services with suppliers, including meeting point, dietary requirements, and special requests.
• Coordinate updates between drivers, greeters, guides, and on-site personnel.
• Escalate critical incidents to Leadership and the Quality Department.
• Prepare last-minute proposals for clients and assist Luxury Experience Designers.
• Use ERP/CRM tools to track and manage services.
• During low season, support invoices, hotel commissions, and administrative tasks.

Skills

Phone etiquette

Strong communication

Attention to detail

Problem-solving

Calm under pressure

Fluent in English

Tools

ERP/CRM systems

BeConcierge

Job description

Queen of Clubs Group in Lombardy, Italy, seeks an Operations Coordinator to act as the central point of contact for clients, suppliers, and the Duty Manager during office hours, ensuring seamless service delivery of luxury experiences. You will support daily operational plans, manage last-minute changes, review itineraries, and coordinate with on-site staff, drivers, and guides, using BeConcierge and our ERP/CRM tools.

Fluent English is essential; additional languages help.