Travel Consultant

Queen of Clubs Lifestyle Luxury Services; Lombardia; Sur place; EUR 43 000 - 52 000; Plein temps

Avantages offerts par ce poste

MacBook provided

iPhone provided

Senior position in luxury travel brand

Performance incentives

Résumé du poste

Queen of Clubs offers an Assistant Luxury Experience Designer role in Chiasso, fully in-office, focusing on crafting tailormade luxury itineraries across Italy and Switzerland for elite clients. You will coordinate requests, manage bookings, and collaborate with suppliers using BeConcierge CRM.

The position demands fluency in English (additional languages a plus), a passion for luxury travel, strong pricing/financial skills, and a high-performance mindset.

Qualifications

• Fluent in English; additional languages are a strong advantage.
• Passionate about luxury travel, lifestyle, and premium service.
• Proven experience in travel or hospitality industry, ideally within agencies, operators, concierge or luxury hotels.
• Based in or around Chiasso; this is a fully in-office position.
• Highly detail-oriented and able to perform under pressure in a fast-paced environment.
• Confident with pricing, costing, and financial calculations.
• Proactive, polished, and client-focused.
• Motivated, reliable, and comfortable taking ownership in a high-performance environment.

Responsabilités

• Manage and coordinate luxury travel requests from A to Z, taking full ownership.
• Oversee complete itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences across Italy and Switzerland.
• Communicate daily with luxury suppliers, travel agencies, and international experienced advisors.
• Design and deliver tailor-made itineraries and proposals for elite clientele.
• Build and maintain strong, long-term relationships with suppliers and clients to ensure total satisfaction and repeat business.
• Use BeConcierge CRM to create, manage, and track bookings and performance.
• Apply strategic sales techniques to close deals, optimize margins, and exceed performance objectives.
• Collaborate closely with the team to resolve client requests and challenges efficiently, discreetly, and at the highest service standards.
• Gather, analyze, and report client feedback to continuously elevate service quality.
• Lead, guide, and supervise assistant bookers, supporting their development and performance.

Connaissances

Fluent in English

Additional languages

Luxury travel passion

Travel industry experience

In-office Chiasso

Outils

BeConcierge CRM

Description du poste

Title: Assistant Luxury Experience Designer

Compensation: Starting from CHF 43,500

About Queen of Clubs

At Queen of Clubs, we don't simply design trips, we curate lifestyles and unforgettable moments.

A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been delivering innovative on-site lifestyle travel solutions since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan, we operate at the highest level of global luxury travel.

From private aviation and rare access to world-class events to bespoke journeys and exclusive experiences, we provide tailor-made solutions for the world’s most discerning clientele. As a trusted, behind-the-scenes partner, we create exceptional moments for elite travelers worldwide.

To support our continued growth, we are looking for an Assistant Luxury Experience Designer to join our fast-paced, international, and newly established office in Chiasso.

You Will

• Manage and coordinate luxury travel requests from A to Z, taking full ownership and reporting directly to the Team Leader


• Oversee complete itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences across Italy and Switzerland


• Communicate daily with luxury suppliers, travel agencies, and international experienced advisors


• Design and deliver tailor-made itineraries and proposals for elite clientele


• Build and maintain strong, long-term relationships with suppliers and clients to ensure total satisfaction and repeat business


• Use BeConcierge CRM to create, manage, and track bookings and performance


• Apply strategic sales techniques to close deals, optimize margins, and exceed performance objectives


• Collaborate closely with the team to resolve client requests and challenges efficiently, discreetly, and at the highest service standards


• Gather, analyze, and report client feedback to continuously elevate service quality


• Lead, guide, and supervise assistant bookers, supporting their development and performance

You Are

• Fluent in English; additional languages are a strong advantage


• Highly passionate about luxury travel, lifestyle, and premium service delivery


• Proven experience in the travel or hospitality industry, ideally within: travel agencies or tour operators, concierge companies or luxury hotels, wedding or event planning, family offices or luxury sales environments


• Based in or around Chiasso (this is a fully in-office position)


• Highly detail-oriented and able to perform under pressure in a fast-paced environment


• Confident with pricing, costing, and financial calculations


• Proactive, polished, and strongly client-focused


• Motivated, reliable, and comfortable taking ownership in a high-performance environment

We Offer

• A starting salary from CHF 43,500 gross per year, plus attractive performance-based incentives


• Company-provided MacBook and iPhone


• A senior position within a leading international B2B luxury travel brand


• A dynamic, multicultural team of experienced travel professionals


• An inspiring work environment in the heart of Chiasso


• Continuous learning, innovation, and the opportunity to shape exceptional client experiences


• Real opportunities for professional growth and leadership

Location Requirement

Candidates must already reside in the surrounding area. This is not a hybrid role. Please do not apply if this requirement is not met.