Senior Luxury Travel Experience Designer In-Office Chiasso

Queen of Clubs Lifestyle Luxury Services; Lombardia; On-site; EUR 43,000 - 52,000; Full time

Benefits offered by this job

MacBook provided

iPhone provided

Senior position in luxury travel brand

Performance incentives

Job summary

Queen of Clubs offers an Assistant Luxury Experience Designer role in Chiasso, fully in-office, focusing on crafting tailormade luxury itineraries across Italy and Switzerland for elite clients. You will coordinate requests, manage bookings, and collaborate with suppliers using BeConcierge CRM.

The position demands fluency in English (additional languages a plus), a passion for luxury travel, strong pricing/financial skills, and a high-performance mindset.

Qualifications

• Fluent in English; additional languages are a strong advantage.
• Passionate about luxury travel, lifestyle, and premium service.
• Proven experience in travel or hospitality industry, ideally within agencies, operators, concierge or luxury hotels.
• Based in or around Chiasso; this is a fully in-office position.
• Highly detail-oriented and able to perform under pressure in a fast-paced environment.
• Confident with pricing, costing, and financial calculations.
• Proactive, polished, and client-focused.
• Motivated, reliable, and comfortable taking ownership in a high-performance environment.

Responsibilities

• Manage and coordinate luxury travel requests from A to Z, taking full ownership.
• Oversee complete itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences across Italy and Switzerland.
• Communicate daily with luxury suppliers, travel agencies, and international experienced advisors.
• Design and deliver tailor-made itineraries and proposals for elite clientele.
• Build and maintain strong, long-term relationships with suppliers and clients to ensure total satisfaction and repeat business.
• Use BeConcierge CRM to create, manage, and track bookings and performance.
• Apply strategic sales techniques to close deals, optimize margins, and exceed performance objectives.
• Collaborate closely with the team to resolve client requests and challenges efficiently, discreetly, and at the highest service standards.
• Gather, analyze, and report client feedback to continuously elevate service quality.
• Lead, guide, and supervise assistant bookers, supporting their development and performance.

Skills

Fluent in English

Additional languages

Luxury travel passion

Travel industry experience

In-office Chiasso

Tools

BeConcierge CRM

Job description

Queen of Clubs offers an Assistant Luxury Experience Designer role in Chiasso, fully in-office, focusing on crafting tailormade luxury itineraries across Italy and Switzerland for elite clients. You will coordinate requests, manage bookings, and collaborate with suppliers using BeConcierge CRM.

The position demands fluency in English (additional languages a plus), a passion for luxury travel, strong pricing/financial skills, and a high-performance mindset.