Luxury Digital Client Concierge & Sales Advisor

Prada Group; Lombardia; Remote; EUR 35,000 - 55,000; Full time

Job summary

Prada Group is seeking a Client Services professional to support client contacts via calls, chat, and email, delivering a seamless, high-end experience across the EMEA region. The role blends premium client assistance with proactive sales opportunities and cross-functional coordination with stores and corporate teams.

We value fluency in English and Italian, plus additional language skills, and a passion for luxury service.

Qualifications

• Fluency in English and Italian is mandatory.
• French or Spanish or German or Turkish or Arabic at a required level in written and oral form.

Responsibilities

• Put the client experience first and drive retention, engagement and repeat purchases.
• Support client interactions via phone, email, live chat, and WhatsApp across the EMEA region.
• Build long-term relationships with clients through personalized clienteling and a luxury service approach.
• Resolve client inquiries efficiently, explain solutions, and ensure clients feel valued.
• Meet or exceed service and sales KPIs while acting as a Brand Ambassador in the virtual boutique.
• Coordinate with boutiques and stores to handle post-sale inquiries and issues.
• Escalate incidents with the Client Service Team Leader when needed.
• Collaborate with Store Operations on merchandising requests and availability."
• Attend seminars to improve knowledge, performance and sales strategies.

Skills

Client service

Active listening

Communication skills

CRM software

Typing skills

Time management

Multitasking

Adaptability

English/Italian bilingual

Tools

CRM software

Job description

Prada Group is seeking a Client Services professional to support client contacts via calls, chat, and email, delivering a seamless, high-end experience across the EMEA region. The role blends premium client assistance with proactive sales opportunities and cross-functional coordination with stores and corporate teams.

We value fluency in English and Italian, plus additional language skills, and a passion for luxury service.