Venice Luxury Reservations & Operations Assistant

Belmond Ltd.

Venezia

On-site

EUR 35,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Discovery Programme

Employee travel benefits

Job summary

Belmond Ltd. in Venice seeks a Reservations & Ops Assistant for the Venice Simplon-Orient-Express. You will manage staff travel, coordinate transfers, and optimize operations with providers to deliver a seamless luxury experience.

The role requires English/Italian/French language skills, a hospitality mindset, and advanced Excel capabilities. Based at our Marghera offices, it offers a full-time contract with growth opportunities.

Qualifications

Bachelor’s or Master’s degree preferred; hospitality or travel focus a plus.
Professional English, Italian and/or French language skills (spoken and written).
At least 1 year of experience in luxury companies or luxury travel.
Preferably knowledge of Venice city and its logistics.
Highly advanced Excel skills to support spreadsheets and data tasks.
Ability to manage guest information accurately and confidentially.

Responsibilities

Coordinate staff travel arrangements: hotels, flights and ground transport for a seamless experience.
Plan operations with providers to optimize scheduling and efficiency.
Maintain department cost files for senior operations planning and cost monitoring.
Enter and maintain data on yearly planning: dates, timings, stations, occupancy, meals.
Create advanced guest requirements reports for on-board departments.
Organise transfers for arrivals/departures using Venice logistics knowledge.
Collect information from multiple channels to convey clear staff guidance.
Monitor stock supplies; coordinate with warehouse and suppliers’ documentation.