Sales Operations Coordinator

Lionard S.p.A.; Milano; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Lionard Luxury Real Estate, Italy's leading luxury real estate company, is seeking a Sales Operations Coordinator for its Milan office. You will coordinate the commercial support team, optimize CRM workflows, and ensure data accuracy while working with Advisors and management in a fast-paced, high-prestige environment.

The role requires 3–5 years in operational coordination or related leadership, strong CRM and MS Office skills, and fluent English.

Qualifications

• 3–5 years in operational coordination, office management, or team leadership in fast-paced contexts.
• Experience with CRM workflows and data management is essential.
• Fluent English; additional languages are a plus.

Responsibilities

• Coordinate and develop the commercial support team and workflows.
• Supervise front-office and office operations in Milan.
• Manage complete CRM lifecycle from listing to ongoing data integrity.
• Identify process improvements and drive high-performance procedures.

Skills

CRM proficiency

Office coordination

Team leadership

Communication

Data accuracy

English fluency

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

The final Gross Annual Salary (RAL) will be commensurate with the selected candidate's experience, seniority, and skills. The compensation package also includes a performance-based variable bonus scheme (MBO / Bonus), tied to achieving operational KPIs, branch workflow efficiency, and team performance metrics

Lionard Luxury Real Estate, Italy's leading luxury real estate company, is seeking a Sales Operations Coordinator for its Milan office. The candidate will be responsible for operational office coordination, management of the commercial support team (Office Sales Assistants), and optimization of management and CRM workflows, working closely with Advisors, vendors, and Executive Management in a fast-paced, high-prestige environment.

Do you want to find out what are the 5 steps of our selection process? How we hire

To strengthen operations at our Milan location, we are seeking a Sales Operations Coordinator. The candidate will work directly alongside the Office Sales Assistants, ensuring strict adherence to company procedures, data accuracy in the CRM, and service excellence for clients and Advisors, operating with strong decision-making autonomy, swift execution, and a results-driven approach.

Key areas of responsibility include:

• Team Coordination & Development: Planning and distributing workloads, monitoring performance quality, managing onboarding processes, and providing continuous training for commercial support staff (Office Sales Assistants).
• Branch Office Supervision: Overseeing front-office and reception activities, managing general operations of the Milan office, and coordinating external vendors.
• Real Estate & CRM Workflows: Supervising the complete operational lifecycle of properties (from listing publication to continuous CRM management), guaranteeing data accuracy, and coordinating media production (photographers and videographers).
• Process Optimization: Continuously monitoring daily operational efficiency, identifying areas for improvement, and collaborating with Management to implement high-performance internal procedures.

What we offer

Joining Lionard means entering an ecosystem designed to cultivate talent and drive excellence. We offer:

• A Prestigious Environment: The opportunity to work within Italy's leading luxury real estate brand, handling high-profile international opportunities.
• Continuous Training: Access to professional growth programs through the Lionard Luxury Academy.
• Innovation & Advanced Tools: Constant support through advanced software, internal management tools, and dedicated business intelligence resources.
• Meritocratic Culture: A structured, inclusive, and growth-oriented corporate environment that tangibly rewards responsibility and performance.

Requirements

We are looking for organized, dynamic, and rigorous individuals capable of coordinating teams and processes in high-end contexts:

• Experience: 3 to 5 years in operational coordination, office management, or team leadership in fast-paced, structured environments (Luxury Real Estate, High-End Hospitality, Premium Services, or complex coordinated contexts).
• Technical Skills: Proficiency in CRM systems, company management software, and Microsoft Office / Google Workspace suites.
• Language Skills: Fluent command of English (C1/C2 level). Fluency in a second foreign language is considered a strong plus.
• Personal Attributes & Soft Skills: Strong organizational skills, keen attention to detail, pragmatic leadership, decision‑making autonomy, and proactive problem‑solving abilities.
• Contract Type: Full-Time, on‑site (Monday to Friday).
• Location: Milan (with willingness to undertake short trips within Italy).

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