Luxury Housekeeping Manager – Rooms & Service Leader

Rosewood Hotel Group; Roma; On-site; EUR 30,000 - 34,000; Full time

Job summary

Rosewood Rome is seeking a Housekeeping Manager to lead the Rooms - Heart of House team, delivering the highest luxury standards and personalized guest care. You will supervise floors, supervise managers, and drive quality, productivity and cost control in a fast-paced luxury hotel environment.

You will partner with Engineering, Front Office and Events to ensure seamless operations, recruit and develop staff, and maintain Rosewood’s Forbes-quality service.

Qualifications

• Experience leading Housekeeping teams in luxury hotels.
• Strong understanding of budgeting, cost control and inventory management.
• Proven ability to coach, mentor and develop staff.

Responsibilities

• Oversee daily Housekeeping operations across rooms, public areas and laundry.
• Lead, coach and supervise Floor Managers and Supervisors to ensure service standards.
• Monitor occupancy, arrivals/departures and VIP requests to optimize staffing and guest experience.
• Ensure adherence to SOPs, quality standards (LQA/Forbes), and confidentiality.
• Drive deep-cleaning programs, maintenance coordination and interdepartmental collaboration.
• Assist in recruitment, training, performance reviews and departmental meetings.
• Manage budgets, purchasing, suppliers and cost control with a luxury focus.

Skills

Leadership

Team Management

Budgeting

Cost Control

Guest Satisfaction

Training & Development

Scheduling

Quality Assurance

Job description

Rosewood Rome is seeking a Housekeeping Manager to lead the Rooms - Heart of House team, delivering the highest luxury standards and personalized guest care. You will supervise floors, supervise managers, and drive quality, productivity and cost control in a fast-paced luxury hotel environment.

You will partner with Engineering, Front Office and Events to ensure seamless operations, recruit and develop staff, and maintain Rosewood’s Forbes-quality service.