Luxury Events Operations Manager

Rosewood Rome; Roma; On-site; EUR 38,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Rosewood Rome is seeking an Events Operations Manager to deliver exceptional event experiences within our luxury hotel in Rome. You will coordinate logistics, staff, and resources to execute everything from intimate gatherings to large banquets while upholding Forbes and LQA standards.

Lead with financial discipline, optimize costs, train teams, and nurture client relationships with vendors and internal departments to enhance guest satisfaction and brand reputation.

Qualifications

• Leadership experience in luxury hotels or high-end restaurants.
• Deep knowledge of food, wine, premium spirits, and menu design.
• Budgeting, forecasting, cost control, and P&L analysis.
• Fluent in English and Italian; additional languages a plus.
• Food safety, hygiene, and alcohol service certifications as required.
• Ability to motivate, coach, and mentor staff.
• Excellent guest hosting and relationship-building skills.
• Clear communication with guests, staff and other departments.
• Strong customer service and problem-solving abilities.
• Awareness of market trends and opportunities to boost visibility.
• Training and development mindset for team growth.
• Comfort in diverse, international environments.
• Willingness to innovate in service and guest engagement.

Responsibilities

• Ensure F&B activities align with corporate and hotel strategies.
• Prepare and update department manuals and implement them.
• Conduct regular briefings and effective departmental meetings.
• Hold monthly meetings with all restaurants on financials and objectives.
• Deliver monthly P&L reports with explanations to leadership.
• Guide associates to meet Rosewood objectives and guest service goals.
• Handle complaints courteously and ensure resolution.
• Maintain positive interactions with guests and colleagues.
• Verify service levels through Forbes and LQA spot checks.
• Be present during peak periods to ensure smooth operations.
• Ensure brand standards are implemented and maintained.
• Monitor service and product quality, with chef inspections.
• Maintain front and back of house cleanliness and organization.
• Know menu items deeply and upsell pairings where appropriate.
• Contribute to annual marketing plans and budgeting.
• Identify market trends to increase restaurant visibility.
• Operate the restaurant to maximize profit and meet financial goals.
• Oversee recruiting and development of F&B staff.
• Encourage creativity and innovation within the team.

Skills

Leadership Experience

F&B Expertise

Financial Knowledge

Languages

Certifications

Team Development

Guest Hosting

Communication Skills

Customer Service

Problem Solving

Marketing Awareness

Training & Development

Multicultural Versatility

Innovation & Creativity

Education

Hospitality Education Degree

Job description

Rosewood Rome is seeking an Events Operations Manager to deliver exceptional event experiences within our luxury hotel in Rome. You will coordinate logistics, staff, and resources to execute everything from intimate gatherings to large banquets while upholding Forbes and LQA standards.

Lead with financial discipline, optimize costs, train teams, and nurture client relationships with vendors and internal departments to enhance guest satisfaction and brand reputation.