Luxury Floor Manager – Housekeeping Leader

Rosewood Hotel Group; Roma; On-site; EUR 25,000 - 30,000; Full time

Job summary

Rosewood Rome is seeking a Floor Manager to oversee Housekeeping Rooms operations, ensuring luxury standards in guest rooms, corridors and service areas. You will lead Floor Supervisors, Room Attendants and Housemen, coaching and developing the team while maintaining seamless daily operations.

You will coordinate with Front Office, monitor room status, VIPs, and special requests, and uphold LQA and Forbes standards to deliver personalized guest care and exceptional service.

Qualifications

• Previous Housekeeping management or supervisory experience within a luxury hotel environment.
• Strong knowledge of luxury room cleaning, turndown, inspection and guest service standards.
• Good knowledge of LQA and Forbes luxury service standards.
• Proven leadership skills with the ability to coach, mentor, train and motivate a diverse team.

Responsibilities

• Oversee daily Housekeeping Rooms operations and ensure high standards.
• Lead Floor Supervisors, Room Attendants and Housemen; provide coaching and development.
• Ensure guest room statuses and priorities are managed; coordinate with Front Office.
• Monitor quality and conduct inspections to maintain luxury standards.

Skills

Leadership

Quality control

Guest service standards

Organizational skills

Communication skills

Problem-solving

Job description

Rosewood Rome is seeking a Floor Manager to oversee Housekeeping Rooms operations, ensuring luxury standards in guest rooms, corridors and service areas. You will lead Floor Supervisors, Room Attendants and Housemen, coaching and developing the team while maintaining seamless daily operations.

You will coordinate with Front Office, monitor room status, VIPs, and special requests, and uphold LQA and Forbes standards to deliver personalized guest care and exceptional service.