In-Room Dining Lead — Luxury F&B Manager

Rosewood Rome; Roma; On-site; EUR 30,000 - 35,000; Full time

Job summary

Rosewood Rome is seeking an In Room Dining Manager to lead the hotel’s outlets, ensuring profitability and adherence to Rosewood standards. You will oversee financial reporting, service quality, and cross-department collaboration to deliver exceptional guest experiences.

The role requires 3+ years in luxury hospitality leadership, strong communication, and the ability to mentor a diverse team while maintaining brand integrity and high service levels.

Qualifications

• Hospitality Education – degree or diploma in hospitality management, business, or culinary arts provides a strong foundation.
• Leadership experience – minimum 3 years in a supervisory or management role within luxury hotels or high‑end restaurants.
• Food & Beverage expertise – deep knowledge of food, wine, premium spirits, and menu design.
• Financial knowledge – budgeting, forecasting, cost control, and analyzing P&L reports.
• Languages – fluent in English and Italian; additional languages are a plus for international clientele.
• Certifications – Food safety, hygiene, and alcohol service certifications as required by local regulations.
• Leadership & Team Development – ability to motivate, coach, and mentor staff, fostering a culture of excellence.
• Guest hosting & relationship building – acts as the face of the restaurant, warmly welcoming guests and building loyalty.
• Communication skills – clear, empathetic communication with guests, staff, and other departments.
• Customer service excellence – resolves complaints gracefully, ensuring memorable guest experiences.
• Problem solving & adaptability – handles unexpected challenges calmly and efficiently.
• Financial acumen – manages costs, revenue, and profitability while maintaining quality.
• Marketing awareness – identifies opportunities to increase visibility and stay ahead of market trends.
• Training & development – implements training programs and career plans to grow team capabilities.
• Multicultural versatility – comfortable working in diverse, international environments.
• Innovation & creativity – encourages new ideas in service, menu design, and guest engagement.
• Salary information – €30,000 to €35,000 gross per year.

Responsibilities

• Align F&B operations with corporate and Director strategy.
• Prepare, update, and implement departmental operations manuals.
• Conduct regular briefings and monthly meetings, sharing P&L, guest satisfaction, and performance indicators.
• Deliver monthly P&L reports with explanations to F&B leadership.
• Ensure associates deliver exceptional guest service aligned with Rosewood standards.
• Handle guest complaints courteously, resolving issues efficiently.
• Maintain positive guest and colleague interactions.
• Be present during peak periods to oversee service and guest engagement.
• Implement brand standards and ensure compliance with finance procedures (Micros).
• Respond to audit results with corrective action plans.
• Collaborate with other managers to ensure seamless cross-departmental operations.
• Monitor product quality, service standards, and freshness of ingredients.
• Conduct inspections with chefs and oversee cleanliness front and back of house.
• Manage inventory of equipment, supplies, wines, and spirits.
• Maintain deep menu knowledge, upselling combinations and alternatives.
• Develop annual F&B marketing plans and identify visibility opportunities.
• Ensure profitability, achieving revenue and cost targets.
• Manage financial compliance: reporting, cash handling, inventory, and adoption of new technologies.
• Oversee account closures, payments, and verification of cash and credit transactions.
• Recruit, train, and mentor associates.
• Support career development and engagement.
• Prepare schedules aligned with business needs.
• Foster creativity, innovation, and adherence to hotel policies and safety standards.

Skills

Leadership experience

Food & Beverage expertise

Financial knowledge

English & Italian

Communication skills

Guest hosting

Multicultural versatility

Problem solving

Education

Hospitality Education – degree or diploma in hospitality management

Tools

Micros

Job description

Rosewood Rome is seeking an In Room Dining Manager to lead the hotel’s outlets, ensuring profitability and adherence to Rosewood standards. You will oversee financial reporting, service quality, and cross-department collaboration to deliver exceptional guest experiences.

The role requires 3+ years in luxury hospitality leadership, strong communication, and the ability to mentor a diverse team while maintaining brand integrity and high service levels.