Luxury Housekeeping Floor Manager – Guest Experience Lead

Rosewood Rome; Roma; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Salary range €25k–€30k

Job summary

Rosewood Rome is seeking a Floor Manager to oversee all Housekeeping Rooms operations, leading Floor Supervisors, Room Attendants and Housemen to uphold Rosewood's luxury standards in cleanliness, turndown, and room presentation.

You will coach and mentor the team, ensure effective daily briefings, and coordinate with Front Office to meet guest priorities, while maintaining SOPs and high service quality. This role emphasizes attention to detail and operational excellence.

Qualifications

• Previous Housekeeping management or supervisory experience within a luxury hotel environment.
• Strong knowledge of luxury room cleaning, turndown, inspection and guest service standards.
• Good knowledge of LQA and Forbes luxury service standards.
• Proven leadership skills with the ability to coach, mentor, train and motivate a diverse team.
• Excellent organizational, administrative, inventory and operational skills.
• Exceptional attention to detail with a strong focus on quality and consistency.

Responsibilities

• Oversee daily Housekeeping Rooms operations and ensure efficient service delivery.
• Lead Floor Supervisors, Room Attendants and Housemen; coach and develop the team.
• Ensure consistent luxury standards in cleaning, turndown and room presentation.
• Coordinate with Front Office for guest priorities and room status updates.
• Maintain SOPs, inventory, and reporting for Rooms operations.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Housekeeping management

Luxury hotel standards

Leadership

Guest service standards

Job description

Rosewood Rome is seeking a Floor Manager to oversee all Housekeeping Rooms operations, leading Floor Supervisors, Room Attendants and Housemen to uphold Rosewood's luxury standards in cleanliness, turndown, and room presentation.

You will coach and mentor the team, ensure effective daily briefings, and coordinate with Front Office to meet guest priorities, while maintaining SOPs and high service quality. This role emphasizes attention to detail and operational excellence.