Luxury Hospitality L&D Manager – Elevate Guest Experience

Mandarin Oriental; Roma; In loco; EUR 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

MOstay

Wellbeing benefits

Descrizione del lavoro

Mandarin Oriental, Rome invites a Learning & Development Manager to inspire a culture of growth, performance, and talent development across the hotel. You will partner with leaders to craft impactful development experiences and support guest excellence.

Lead pre/post-opening strategies, onboard senior teams, and drive learning analytics to boost performance while upholding the brand’s luxury standards and service philosophy.

Competenze

• Proven track record in Learning and Development management within luxury hospitality or high-end service environments.
• Strong facilitation and presentation skills for training delivery.
• Proficient in digital learning and HR systems.
• Strong background in talent management and organisational development.
• Experience managing multi-cultural teams and navigating diverse labour markets.
• Demonstrated success in employee engagement, retention strategies, and culture transformation.
• Solid understanding of hospitality operations and how Learning & Development impacts guest experience.
• Proven ability to lead learning & development programs tailored to luxury service standards.

Mansioni

• Champion a culture of learning, growth and excellence by bringing Mandarin Oriental's vision, values and service philosophy to life across the hotel.
• Design and deliver an engaging learning and development pre / post-opening strategy that supports business priorities, colleague growth and exceptional guest experiences.
• Partner with senior leaders to identify talent, build succession pipelines and support performance and career development across all levels.
• Create innovative learning experiences, from onboarding and leadership development to service excellence, digital learning and functional skills training.
• Facilitate inspiring workshops and development programmes for colleagues, managers and senior leadership teams.
• Lead the annual learning needs analysis and translate insights into impactful development plans that drive performance.
• Coach leaders and colleagues to support career growth, talent development and high-performing teams.
• Build, develop and inspire a network of Departmental Trainers, fostering a strong learning culture throughout the hotel
• Monitor learning effectiveness through data, feedback and performance outcomes, providing regular insights and recommendations to hotel leadership.
• Manage the learning calendar, training resources and learning systems, ensuring a seamless and engaging colleague experience.
• Partner with external providers and corporate teams to bring best-in-class development opportunities to the hotel.
• Support flagship talent programmes, leadership retreats, team-building initiatives and global learning projects across the Mandarin Oriental portfolio.
• Contribute to quality assurance, sustainability and health & safety initiatives by embedding learning that supports operational excellence and compliance.
• Act as a trusted People & Culture partner, supporting wider colleague engagement, wellbeing and organisational development initiatives.

Conoscenze

Proven track record

Facilitation & presentation

Digital learning

Talent management

Organisational development

Multi-cultural teams

Employee engagement

Descrizione del lavoro

Mandarin Oriental, Rome invites a Learning & Development Manager to inspire a culture of growth, performance, and talent development across the hotel. You will partner with leaders to craft impactful development experiences and support guest excellence.

Lead pre/post-opening strategies, onboard senior teams, and drive learning analytics to boost performance while upholding the brand’s luxury standards and service philosophy.