Director of Restaurants, Bars & Experiences

Mandarin Oriental; Roma; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Learning & development

MOstay nights

Wellness benefits

Job summary

Mandarin Oriental, Rome is seeking a Director of Restaurants, Bars & Experiences to lead all food and beverage across the hotel, including restaurants, bars, in-room dining and banqueting.

Reporting to the Hotel Manager, you will drive guest satisfaction, grow revenue, develop high-performing teams and uphold luxury standards in one of Rome's premier dining destinations.

Qualifications

• Progressive F&B leadership experience in luxury hospitality.
• Experience leading large-scale F&B operations with multiple outlets.
• Strong budgeting, forecasting, and cost-control abilities.
• Knowledge of restaurant, bar, in-room dining and banqueting operations.
• Proven ability to develop innovative dining concepts.
• Strong leadership, coaching and people development skills.
• Excellent communication and stakeholder management.
• Experience in complex luxury hotels and multicultural teams.
• Fluent written and spoken English and Italian.
• Passion for hospitality and world-class guest experiences.

Responsibilities

• Lead and oversee all F&B operations across the hotel.
• Drive commercial success through innovative concepts and revenue management.
• Collaborate with Sales, Marketing and PR to create campaigns and events.
• Develop dining concepts that differentiate Mandarin Oriental, Rome.
• Maintain a visible presence and build personalised guest experiences.
• Monitor guest feedback and implement improvements.
• Lead and develop the F&B leadership team.
• Oversee budgeting, forecasting, labour management and cost control.
• Ensure consistency and quality across all culinary and beverage offerings.
• Drive industry awareness and monitor market trends.
• Ensure systems and processes optimize efficiency and guest experience.
• Maintain compliance with regulations and health and safety.

Skills

F&B leadership

Senior management

Guest experience

Budgeting & forecasting

Cost control

Restaurant & banqueting ops

Concept development

Leadership & coaching

Stakeholder management

English & Italian

Hospitality passion

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Rome will offer a rare urban retreat set across ten 19th‑century villas, surrounded by lush gardens yet only moments from the city’s iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites, many with private terraces or gardens, crafted by renowned designers Gilles & Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views, the property will blend tranquil residential charm with contemporary Roman sophistication.

About The Job

The Director of Restaurants, Bars & Experiences is responsible for leading all food & beverage operations across the hotel, including restaurants, bars, in‑room dining, banqueting and culinary operations. Reporting to the Hotel Manager, this role is responsible for delivering exceptional guest experiences, driving commercial performance, developing high‑performing teams and ensuring operational excellence across one of Rome’s most exciting luxury dining destinations.

Responsibilities

• Lead and oversee all Food & Beverage operations, ensuring exceptional quality, service standards and guest satisfaction across every outlet.
• Drive the commercial success of the division through innovative concepts, strategic planning, effective revenue management and strong financial performance.
• Partner closely with Sales, Marketing and Public Relations teams to create impactful campaigns, events and experiences that strengthen brand awareness and drive revenue growth.
• Develop innovative dining, beverage and experiential concepts that differentiate Mandarin Oriental, Rome within the luxury hospitality market.
• Maintain a visible presence within the operation, building meaningful relationships with guests and creating memorable, personalised experiences.
• Monitor guest feedback and satisfaction metrics, implementing improvements and service enhancements as required.
• Lead, coach and develop the Food & Beverage leadership team and colleagues, fostering a culture of excellence, accountability and continuous improvement.
• Oversee budgeting, forecasting, labour management and cost control processes to maximise profitability while maintaining exceptional quality standards.
• Ensure consistency and quality across all culinary and beverage offerings, maintaining Mandarin Oriental standards at all times.
• Drive innovation through industry awareness, market trends, competitor analysis and emerging guest preferences.
• Ensure all operational systems, technology platforms and processes are optimised to support efficiency and enhance the guest experience.
• Maintain compliance with all local regulations, food safety requirements, health and safety standards and company policies.
• Contribute as a key member of the Hotel Leadership Team, supporting the successful opening and ongoing evolution of Mandarin Oriental, Rome.

Qualifications

• Progressive Food & Beverage leadership experience within luxury hospitality, preferably including senior management responsibility for multiple outlets and teams.
• Proven success leading large‑scale food & beverage operations whilst consistently delivering outstanding guest experiences and financial results.
• Strong commercial acumen with extensive experience in budgeting, forecasting, profitability management and cost control.
• Comprehensive knowledge of restaurant, bar, in‑room dining, banqueting and culinary operations.
• Demonstrated success in creating innovative dining concepts, experiences and revenue‑generating initiatives.
• Exceptional leadership, coaching and people development capabilities.
• Strong analytical, planning and organisational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication, presentation and stakeholder management skills.
• Experience working within complex luxury hotel environments and multicultural teams.
• Strong command of written and spoken English and Italian.
• A genuine passion for hospitality, exceptional service and creating world‑class guest experiences.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We're Fans. Are you?