Guest Experience Ambassador

Four Seasons Hotels and Resorts; Milano; In loco; EUR 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary and Benefits

Training & Development

Free Dry Cleaning for Uniforms

Employee Meals

Employee Experience programs

Employee Recognition Programs

Global career opportunities

Descrizione del lavoro

Four Seasons Hotel Milano in Italy seeks a Guest Experience Ambassador to welcome guests, explain hotel services, and ensure seamless arrivals and departures. You will check guests in, clarify payment methods, arrange luggage delivery, and provide personalized recommendations to elevate each stay.

Fluency in English and Italian is required; 1+ year in luxury hospitality is preferred. The role involves weekend shifts and offers competitive salary, training, and comprehensive employee benefits.

Competenze

• Experience in luxury hotel or similar environment is an asset.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest-centric mindset and ability to anticipate guest preferences.

Mansioni

• Welcome and check-in hotel guests and introduce hotel services.
• Explain accommodation details, establish payment method, and assist with luggage.
• Manage check-out and prepare guest bills; respond to guest requests with personalized touches.
• Provide recommendations to enrich guest stays and uphold service excellence.

Conoscenze

Guest experience

Interpersonal skills

Cross-cultural sensitivity

Guest centricity

English/Italian bilingual

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role:

We currently have an opportunity for a Guest Experience Ambassador to join our iconic Four Seasons Hotel Milano, Italy!

What you will do:

Reporting into the Front Desk Manager you will be responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation, establishing credit or payment method, arranging for luggage to be delivered to guest rooms, checking guests out of the hotel at the end of their stay, preparing and explaining guest bills, and responding to a wide variety of guest requests and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.

What you bring:

• One + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Milan.

The role involves shift work, including weekends.

You must possess the legal right to work in Italy and have fluency in English and Italian.