Luxury Front Office: Junior Telephone Operator

Oetker Hotel Management Company GmbH; Capri; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Staff accommodation

Daily staff meals

Job summary

Hotel La Palma in Capri, part of the Oetker Hotels group, is seeking a Junior Telephone Operator to support the Front Office with professional and discreet guest communications in a luxury environment.

The role handles calls, directs messages to departments, provides information on facilities, assists with email correspondence, and keeps records in line with hotel standards. Advanced English is required; join a team that values hospitality, accuracy, and a proactive attitude.

Qualifications

• Advanced English is required to communicate with international guests.

Responsibilities

• Handle incoming and outgoing calls and direct communications to the appropriate departments.
• Provide information about hotel facilities and services to guests.
• Support email correspondence and maintain accurate records in line with hotel standards.
• Collaborate with all operational departments to ensure guest requests are managed efficiently.

Skills

Advanced English

Job description

Hotel La Palma in Capri, part of the Oetker Hotels group, is seeking a Junior Telephone Operator to support the Front Office with professional and discreet guest communications in a luxury environment.

The role handles calls, directs messages to departments, provides information on facilities, assists with email correspondence, and keeps records in line with hotel standards. Advanced English is required; join a team that values hospitality, accuracy, and a proactive attitude.