Luxury Front Desk Agent — Portofino Seasonal

Belmond; Uri; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Staff accommodation

Staff meals

Transport assistance

Job summary

Belmond Splendido, a Belmond Hotel, part of LVMH, seeks a Guest Service Agent for the 2027 season. Join a luxury team delivering authentic, high‑touch service at Portofino's famed property. You will review reservations, support the Front Desk, maintain guest relationships, and handle deposits.

Fluency in Italian and English plus another language are required; MS Office skills expected. We offer seasonal contract from March 2027 to November 2027 with potential extension, staff accommodation,

Qualifications

• At least 2 years of experience in front desk role in luxury hotels.
• Effective and punctual written and verbal communication to update colleagues and department.
• Ability to work in a team and share information and skills.

Responsibilities

• Review reservations to ensure correct insertion in the PMS system.
• Support the Front Desk in daily operations, maintaining high standards.
• Follow-up with central reservations in case of missing correspondence.
• Maintain professional relationships with Guests and Colleagues.
• Anticipate Guests' needs.
• Handle deposit and commissions payments.

Skills

Front desk experience

Effective communication

Team collaboration

Ability to work under pressure

Tools

Microsoft Office

Job description

Belmond Splendido, a Belmond Hotel, part of LVMH, seeks a Guest Service Agent for the 2027 season. Join a luxury team delivering authentic, high‑touch service at Portofino's famed property. You will review reservations, support the Front Desk, maintain guest relationships, and handle deposits.

Fluency in Italian and English plus another language are required; MS Office skills expected. We offer seasonal contract from March 2027 to November 2027 with potential extension, staff accommodation,