Guest Experience Agent - Luxury Hotel, VIP & Staff Housing

Belmond; Portofino; On-site; EUR 42,000 - 58,000; Full time

Benefits offered by this job

Staff housing with breakfast included

Bus ticket as benefit

Discover Belmond programme for staff

Staff cantine

Job summary

Splendido, A Belmond Hotel, part of the LVMH group, seeks a Guest Experience Agent for the 2027 season in Portofino, Italy. The role entails greeting guests, personalizing stays, and promoting Belmond experiences with a team that values excellence and innovation.

The position offers a seasonal contract with a clear career path within Splendido, including VIP coordination and cross-department collaboration to ensure unforgettable guest moments.

Qualifications

• At least 2 years in a luxury brand guest service role.
• Bachelor's degree in Hospitality Management preferred.
• Excellent written and spoken Italian and English.

Responsibilities

• Daily Operations Support: Assist in managing front-of-house departments to uphold high service standards.
• Guest Welcome: Greet guests warmly, providing personalized attention throughout their stay.
• Guest Engagement: Inform guests about hotel facilities, services, and special offers.
• Feedback Analysis: Help analyze guest feedback and develop strategies to enhance their experience.
• VIP Coordination: Support pre-arrival preparations and ensure VIP guests have an impeccable stay.
• Relationship Building: Foster meaningful relationships with guests and colleagues.
• Promote Offerings: Highlight the hotel's unique experiences and activities to guests.
• Communication: Maintain clear communication between departments to efficiently resolve guest requests.
• Personalization: Execute strategies to create unique and personalized guest experiences.

Skills

Experience in luxury hospitality

Italian & English communication

Education

Bachelor's degree in Hospitality Management

Job description

Splendido, A Belmond Hotel, part of the LVMH group, seeks a Guest Experience Agent for the 2027 season in Portofino, Italy. The role entails greeting guests, personalizing stays, and promoting Belmond experiences with a team that values excellence and innovation.

The position offers a seasonal contract with a clear career path within Splendido, including VIP coordination and cross-department collaboration to ensure unforgettable guest moments.