Luxury Front Desk Agent — Seasonal with Staff Housing

Belmond Ltd.; Portofino; On-site; EUR 20,000 - 31,000; Part time

Benefits offered by this job

Staff housing with breakfast

Bus ticket

Staff canteen

Belmond Discover programme

Job summary

Belmond Splendido, a Belmond Hotel in Portofino, Italy, seeks a Guest Service Agent for the 2027 season. The role reports to the Front Office Manager and requires calm, polished service for luxury guests.

Start: March 2027 to November 2027. Salary per CCNL with increases by seniority and skill; includes staff housing with breakfast, bus tickets, staff canteen, and Belmond Discover programme benefits. Fluency in Italian and English plus a third language is required.

Qualifications

• At least 2 years of experience in front desk role in luxury hotels.
• Fluent in Italian and English; a third language is required.
• Proficient with Microsoft Office tools.

Responsibilities

• Review reservations to ensure correct entries in PMS.
• Support the Front Desk in daily operations while upholding company standards.
• Follow up with Central Reservations for missing correspondence.
• Maintain professional relationships with guests and colleagues.
• Anticipate guests' needs and provide attentive service.
• Handle deposits and commissions payments.

Skills

Front desk experience

Multilingual communication

Stress management

Team collaboration

Tools

Microsoft Office

Job description

Belmond Splendido, a Belmond Hotel in Portofino, Italy, seeks a Guest Service Agent for the 2027 season. The role reports to the Front Office Manager and requires calm, polished service for luxury guests.

Start: March 2027 to November 2027. Salary per CCNL with increases by seniority and skill; includes staff housing with breakfast, bus tickets, staff canteen, and Belmond Discover programme benefits. Fluency in Italian and English plus a third language is required.