Night Manager - Bvlgari Hotel Milano

Bvlgari Hotels & Resorts; Milano; In loco; EUR 30.000 - 32.000; Tempo pieno

Descrizione del lavoro

Bulgari Hotels & Resorts is seeking a Property Manager on Duty to oversee overnight operations at the Milan property, ensuring exceptional hospitality and smooth guest service. You will direct all overnight activities and represent management in resolving guest or property issues.

Candidates should have a high school diploma or GED with 5 years in guest services, front desk, housekeeping, or related fields, or a 2-year degree with 3 years experience.

Competenze

• High school diploma or GED required with 5 years in guest services, front desk, housekeeping or related area.
• Alternatively a 2-year degree with 3 years in guest services or related field.

Mansioni

• Monitors property operations and ensures guideline compliance.
• Directs overnight staff and coordinates tasks across departments.
• Ensures guest tracking scores and employee survey goals are achieved.
• Reviews financial statements and reports to monitor profitability.
• Maintains proper cash handling and controls, including chargebacks.
• Provides orientation, supports HR activities, and ensures SOP/LSOP adherence.

Conoscenze

Guest services

Front desk

Housekeeping

Operations management

Leadership

Formazione

High school diploma or GED; 5 years experience in guest services, front desk, housekeeping, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area

Descrizione del lavoro

Additional Information

Job Number 26101626

Job Category Rooms & Guest Services Operations

Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: 30000 - 32000 euros

Job Summary

Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures supervisors maintain adequate levels of department supplies.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.
• Directs, monitors, and assists all overnight staff.
• Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Managing and Conducting Human Resources Activities

• Promotes participation in property safety-related programs.
• Monitors employee attendance and records absences/tardiness.
• Promotes teamwork and employee morale.
• Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
• Keeps employees informed regarding new operational procedures, standards, or programs.
• Ensures all employees have complete knowledge of emergency procedures.
• Ensures constant communication takes place between employees, supervisors and management.
• Provides orientation for new employees and ensuring all information is entered into computer.
• Helps direct supervisors to achieve their own development goals.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.