SPA Receptionist - Bvlgari Hotel Milano

Bvlgari Hotels & Resorts; Milano; In loco; EUR 25.000 - 27.000; Tempo pieno

Descrizione del lavoro

Bulgari Hotels & Resorts Milano is seeking a Front Desk Receptionist for the Spa to ensure the highest level of personal service. You will handle reservations, process payments, and provide information to guests with a polished, professional demeanor.

Requirements include a college degree or in progress, and strong command of Italian and English with excellent communication skills. Knowledge of computers and the ability to handle multiple tasks under pressure are essential.

Competenze

• College degree or in the process of obtaining one.
• Fluent/strong command of Italian and English; ability to communicate clearly with guests.

Mansioni

• Handle accurate, courteous reservation of Spa guests and process payments per hotel requirements.
• Provide information to guests and visitors; assist with general Spa organization.
• Empower decisions to resolve guest issues and maintain strong interdepartmental relationships.

Conoscenze

Italian language

English language

Communication skills

Computer literacy

Formazione

College Degree

Descrizione del lavoro

Additional Information
Job Number 26110907
Job Category Spa
Location Via Privata Fratelli Gabba 7b, Milan 20121, ItalyVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Pay Range: EUR 25000 - 27000 Annual Salary
PLACE OF WORK: SPA
JOB OVERVIEW: Responsible for the accurate, courteous, and efficient reservation of Spa guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Useful help in the general organization of the Spa. Using empowerment to make decisions that will ensure complete problem resolution, and maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano.
REPORTS TO: Director of SPA.
KEY RELATIONSHIPS: Guest Services, Housekeeping, Reservations & Accounting, PBX / Communication Restaurant, Engineering, Sales, Executive Offices.
External: Hotel guests/visitors, designated service company personnel and vendors.
STANDARD SPECIFICATION:
Requirements are representative of minimum levels of knowledge, skills, and/or abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
QUALIFICATIONS:

• A College Degree or in the process of receiving one.
• Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Knowledge of computers.

Desirable:

• Training in the hospitality industry.
• Previous experience as a Front Office Receptionist in a luxury market.
• Fluency in a second language.

ESSENTIAL SKILLS:

• Must have a professional image and personality exuding confidence and leadership skills.
• Ability to smile at all times.
• Ability to remain stationary at an assigned post for an extended period of time.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to think clearly, quickly, maintains concentration and makes concise decisions.
• Ability to work well under the pressure of coordinating many requests at any given time.
• Ability to prioritize, organize and follow up.
• High attention to details.
• Ability to input and access data in a computer.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to perform job functions with minimal supervision.
• Ability to analyze and resolve problems & opportunities to the guest satisfaction, while exercising good judgement.
• Ability to resolve guest opportunities.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to be flexible as the job changes.
• Ability to work flexible hours, including weekends, holidays and evenings if necessary.
• Be an ambassador to The Bulgari Hotels & Resorts Company at all times, in and outside of one’s workplace.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.