Luxury Front Desk Agent – Day & Night Guest Experience

Aman Group; San Cassiano; Presencial; EUR 38 000 - 59 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Complimentary nights

Discounted F&B & Spa rates

Healthcare fund access

Career development

Cornell University partnership

Resumo da oferta

Aman Group's Aman Rosa Alpina in San Cassiano, Italy, is seeking a Guest Assistant Day/Night to manage guest arrivals, registrations, check-out, and cashiering, with responsibilities including foreign exchange and night-audit-style tasks two nights per week. The role supports front office operations and guest experiences in a luxury setting.

Ideal candidates have at least 1 year in a Front Office role within an international luxury hotel, strong English, and a proactive, guest-centric approach.

Qualificações

• English language fluency (spoken and written).
• Minimum 1 year Front Office experience in an international luxury hotel.

Responsabilidades

• Register guests and handle check-in/check-out with accuracy.
• Manage cashiering and foreign exchange processes.
• Support night operations two nights per week in lieu of Night Manager.
• Create and review guest folios and encode guest information.
• Attend to guest inquiries and resolve complaints in line with hotel policies.

Conhecimentos

English proficiency

Front Office experience

Descrição da oferta de emprego

Aman Group's Aman Rosa Alpina in San Cassiano, Italy, is seeking a Guest Assistant Day/Night to manage guest arrivals, registrations, check-out, and cashiering, with responsibilities including foreign exchange and night-audit-style tasks two nights per week. The role supports front office operations and guest experiences in a luxury setting.

Ideal candidates have at least 1 year in a Front Office role within an international luxury hotel, strong English, and a proactive, guest-centric approach.