Guest Assistant Day/Night

Aman Group; Rosà; On-site; EUR 30,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Complimentary nights and discounted F 

Job summary

Aman Rosa Alpina in Italy is seeking a Guest Assistant Day/Night to support front desk operations, guest check-ins, and overnight coverage. You will collaborate with the Front Office Manager to ensure guest satisfaction and accurate cashiering.

The role includes night audit responsibilities two nights per week when substituting the Night Manager. Fluency in English is required, with at least one year of Front Office experience in international luxury settings.

Qualifications

• Minimum 1 year Front Office experience in an international luxury hotel.
• Strong English written and spoken communication.
• Computer literacy and ability to work shifts.
• Willingness to assist guests and uphold brand standards.

Responsibilities

• Ensure the Brand is protected and guests are delighted by their on-property experience.
• Collect and act on guest preferences.
• Operate the Front Office properly and efficiently.
• Ensure that the Night Audit process is carried out successfully.
• Perform guest registration/check-in.
• Escort guests to the room.
• Create and review guest folios and accurately encode guest information.
• Perform clerical and cashiering duties.
• Attend to guest complaints immediately and coordinate resolution.
• Possess full knowledge of emergency procedures.
• Attend employee training and reviews on emergency responsibilities.
• Ensure daily duties are conducted.

Skills

Customer service

English proficiency

Shift work

Hotel front office

Job description

Location Overview

Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Position purpose

Under the direct supervision of the Front Office Manager, the Guest Assistant Day/Night is responsible for guest registration, guest check-out, cashiering, and foreign exchange. He/she is also responsible for facilitating or providing assistance in case of guest inquiries/requests in accordance with hotel policies. He/she is also responsible for smooth overnight operations of the hotel for 2 nights per week in substitution of the Night Manager.

Key responsibilities

• Ensure the Brand is protected and guests are delighted by their on-property experience.
• Collect and act on guest preferences.
• Operate the Front Office properly and efficiently.
• Ensure that the Night Audit process is carried out successfully.
• Perform guest registration/check-in.
• Escort guests to the room.
• Create and review guest folios and accurately encode guest information.
• Perform clerical and cashiering duties.
• Attend to guest complaints immediately and coordinate resolution.
• Possess full knowledge of emergency procedures.
• Attend employee training and reviews on emergency responsibilities.
• Ensure daily duties are conducted.

What we look for in this position

Essentials

Languages: verbal and written proficiency in English.

Work Experience: minimum 1 year in Front Office in an international luxury hotel.

Others:

computer knowledge, ability to work shifts, flexibility, enthusiasm, desire to achieve goals, committed.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Competitive compensation
• Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
• Access to mySanitour+ Alto Adige supplementary healthcare fund
• Professional development and career growth opportunities
• Cornell University partnership with preferential rates for professional development courses