Luxury Spa Reception Supervisor - Elevate Guest Experience

Aman; San Cassiano; Presencial; EUR 33 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Staff accommodation provided

Meals provided

Prestigious Dolomites destination

Professional development opportunities

International hospitality environment

Resumo da oferta

Aman Rosa Alpina in the Dolomites is seeking a Spa Receptionist Supervisor to greet guests with warmth and elegance, manage reservations, and support the Spa team in delivering a seamless, personalized wellness experience. The role emphasizes discretion, high standards, and proactive guest care.

The ideal candidate has 2–3 years in spa reception, strong English and Italian, and a passion for luxury hospitality.

Qualificações

• Minimum 2–3 years in Spa Reception or similar guest-facing role.
• Senior or supervisory experience preferred.
• Excellent command of English and Italian; additional languages are a plus.
• Strong knowledge of spa treatments, wellness experiences and luxury guest expectations.
• Experience with spa booking systems and hotel systems.

Responsabilidades

• Welcome guests with warmth and understated elegance.
• Understand guest preferences and anticipate their needs.
• Coordinate treatment reservations, changes, and waiting lists.
• Maintain discretion with VIPs and high-profile guests.
• Collaborate with hotel departments to ensure a seamless guest experience.
• Lead and supervise the Spa Reception team to high standards.
• Upsell spa services while protecting the guest experience.

Conhecimentos

Spa reception experience

English & Italian

Guest service excellence

Ferramentas

Spa booking systems

Hotel systems

Descrição da oferta de emprego

Aman Rosa Alpina in the Dolomites is seeking a Spa Receptionist Supervisor to greet guests with warmth and elegance, manage reservations, and support the Spa team in delivering a seamless, personalized wellness experience. The role emphasizes discretion, high standards, and proactive guest care.

The ideal candidate has 2–3 years in spa reception, strong English and Italian, and a passion for luxury hospitality.