Luxury Front Office Lead: Guest Experience & Team Leadership

Aman Group; Italia; In loco; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

International career opportunities

Discounted rates at Aman properties

Access to exclusive Aman benefits

Professional development opportunities

Descrizione del lavoro

Aman Group is seeking a seasoned Assistant Front Office Manager for Aman Rosa Alpina, ensuring premium guest experiences in a luxury setting. You will oversee Front Office operations, protect brand standards, and act as a visible ambassador for guest satisfaction.

Responsibilities include managing guest profiles, loyalty programs, and service recovery, while leading a skilled team and driving continuous improvement in guest services.

Competenze

• Minimum 2 years’ experience as Duty Manager or Assistant Front Office Manager in an international luxury hotel.
• Fluent written and spoken English and Italian.
• Strong computer skills, initiative and leadership abilities.

Mansioni

• Ensure Brand standards are protected and delivered, creating exceptional guest experiences.
• Manage Guest History, loyalty programs, personalization, and data quality.
• Lead, train, coach and motivate the Front Office team; ensure efficient operations.

Conoscenze

Leadership

Guest satisfaction

Team training

Communication

Formazione

Degree or diploma in any discipline

Descrizione del lavoro

Aman Group is seeking a seasoned Assistant Front Office Manager for Aman Rosa Alpina, ensuring premium guest experiences in a luxury setting. You will oversee Front Office operations, protect brand standards, and act as a visible ambassador for guest satisfaction.

Responsibilities include managing guest profiles, loyalty programs, and service recovery, while leading a skilled team and driving continuous improvement in guest services.