Guest Assistant Day/Night

Aman; San Cassiano; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary nights

Discounted F&B and Spa rates across AM

Healthcare fund access

Professional development

Cornell University partnership

Job summary

Aman Rosa Alpina is seeking a Guest Assistant Day/Night to join the Front Office team in San Cassiano, Italy. You will handle registration, check-out, cashiering, and guest inquiries, with a focus on delivering exceptional, personalized service.

You will participate in overnight operations for two nights per week as a substitute for the Night Manager, contributing to smooth 24/7 hotel operations while maintaining the Aman standard of luxury and discretion.

Qualifications

• Minimum 1 year in Front Office in an international luxury hotel.
• English language proficiency (verbal and written).
• Computer knowledge, ability to work shifts, flexibility, enthusiasm.

Responsibilities

• Ensure the brand is protected and guests are delighted by their on-property experience.
• Collect and act on guest preferences.
• Operate the Front Office efficiently and properly.
• Carry out Night Audit processes during night shifts.
• Register and check-in guests; escort to rooms.
• Handle cashiering and guest folios accurately.
• Address guest complaints promptly and coordinate resolutions.
• Know emergency procedures and participate in trainings.
• Ensure daily duties are conducted.

Skills

Front Office

Customer Service

Shift Flexibility

English Proficiency

Job description

Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Position purpose

Under the direct supervision of the Front Office Manager, the Guest Assistant Day/Night is responsible for guest registration, guest check-out, cashiering, and foreign exchange. He/she is also responsible for facilitating or providing assistance in case of guest inquiries/requests in accordance with hotel policies. He/she is also responsible for smooth overnight operations of the hotel for 2 nights per week in substitution of the Night Manager.

Key responsibilities

• Ensure the Brand is protected and guests are delighted by their on-property experience.
• Collect and act on guest preferences.
• Operate the Front Office properly and efficiently.
• Ensure that the Night Audit process is carried out successfully.
• Perform guest registration/check-in.
• Escort guests to the room.
• Create and review guest folios and accurately encode guest information.
• Perform clerical and cashiering duties.
• Attend to guest complaints immediately and coordinate resolution.
• Possess full knowledge of emergency procedures.
• Attend employee training and reviews on emergency responsibilities.
• Ensure daily duties are conducted.

What we look for in this position

Essentials

Languages: verbal and written proficiency in English.

Work Experience: minimum 1 year in Front Office in an international luxury hotel.

Others: computer knowledge, ability to work shifts, flexibility, enthusiasm, desire to achieve goals, committed.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Competitive compensation
• Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
• Access to mySanitour+ Alto Adige supplementary healthcare fund
• Professional development and career growth opportunities
• Cornell University partnership with preferential rates for professional development courses