Luxury Events Manager – Milan (Groups & Conferences)

Mandarin Oriental Group; Milano; On-site; EUR 40,000 - 45,000; Full time

Benefits offered by this job

MOstay programme

Meals at Employee Restaurant

Health benefits

Job summary

Mandarin Oriental Hotel Group's Milan property is seeking an experienced Events Manager to lead groups, events sales and operations within the Events Department in Milan. You will report to the Hotel Manager and oversee detailed planning, client relations, and onsite execution at a luxury property steps from La Scala.

The ideal candidate brings 5+ years in luxury hotel events, exceptional communication in English and Italian, and a proactive leadership style.

Qualifications

• Minimum 5+ years in events, catering or conference services management in luxury hotels.
• Excellent communication; fluent English and Italian.
• Willing to work a flexible schedule and handle multiple tasks.

Responsibilities

• Support philosophy and culture to ensure guest satisfaction and mission.
• Conduct site visits per company standards.
• Maintain sales approach, customize offers with luxury attitude.
• Lead weekly group/event meetings with team and other departments.
• Generate Banquet Event Orders and group resumes.
• Maintain an active trace system for all groups.
• Obtain approvals/permits/insurance for events.
• Contract with approved vendors; develop sales team training.

Skills

Event management

Customer service

Team leadership

English & Italian

Job description

Mandarin Oriental Hotel Group's Milan property is seeking an experienced Events Manager to lead groups, events sales and operations within the Events Department in Milan. You will report to the Hotel Manager and oversee detailed planning, client relations, and onsite execution at a luxury property steps from La Scala.

The ideal candidate brings 5+ years in luxury hotel events, exceptional communication in English and Italian, and a proactive leadership style.