Luxury Concierge Host: Curate Unforgettable Experiences

IHG Hotels & Resorts; Roma; In loco; EUR 24.000 - 27.000; Tempo pieno

Descrizione del lavoro

Six Senses Rome is seeking a Concierge Host to deliver personalized guest experiences in line with our luxury standards. You will respond to guest requests, plan activities, coordinate transfers and maintain service quality throughout the stay.

Fluency in English and Italian is required, with at least 1 year in a similar hotel role. EU work permit and MS Office proficiency are needed. Annual gross salary is €24.000–€27.000; on-site employment with equal opportunity.

Competenze

• Experience in luxury hotel guest services required.
• Fluency in English and Italian.
• EU work permit.
• At least 1 year in similar hotel operation.

Mansioni

• Respond to a wide variety of guest requests by accurately assessing needs and adding personal recommendations.
• Accommodate special requests whenever possible.
• Process and handle guest requests for packages, faxes, messages and mail.
• Assist guests with inquiries about resort services, hours, events, directions.
• Coordinate with departments for transfers and guest transportation as needed.
• Plan and arrange activities during the stay.
• Uphold Six Senses guidelines and service standards.
• Adhere to LQA standards and guest feedback.

Conoscenze

Guest service excellence

Multilingual: English & Italian

Customer request handling

Team collaboration

Attention to detail

Formazione

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Strumenti

POS systems

PMS platforms

CRM platforms

MS Office (Word, Excel, PowerPoint, Outlook)

Descrizione del lavoro

Six Senses Rome is seeking a Concierge Host to deliver personalized guest experiences in line with our luxury standards. You will respond to guest requests, plan activities, coordinate transfers and maintain service quality throughout the stay.

Fluency in English and Italian is required, with at least 1 year in a similar hotel role. EU work permit and MS Office proficiency are needed. Annual gross salary is €24.000–€27.000; on-site employment with equal opportunity.