Guest Experience Concierge

IHG Hotels & Resorts; Roma; In loco; EUR 25.000 - 27.000; Tempo pieno

Descrizione del lavoro

Six Senses Rome seeks a GEM (Guest Experience Maker) to welcome guests and tailor memorable experiences aligned with Six Senses values.

The role covers guest profiling, coordinating arrivals, upselling resort facilities, and ensuring safety and service standards while delivering warm hospitality in Italian and English. The position is based on-site in Rome with a competitive salary €25,000–€27,000 gross per year.

Competenze

• High school diploma or equivalent; hospitality education preferred.
• Technical skills include MS Office and hotel systems such as POS, PMS and CRM.
• Fluent in Italian and good English; eligible to work in Italy.

Mansioni

• Check guest profiles and history before arrival and share preferences with relevant teams.
• Coordinate guest arrivals, transfers and ensure history is available to departments.
• Prepare welcome amenities and escort guests throughout the resort as needed.
• Upsell resort, spa, LIFE and restaurant facilities to guests during their stay.
• Maintain safety procedures and uphold Six Senses guidelines and standards.

Conoscenze

MS Office

POS systems

PMS systems

CRM platforms

Fluent Italian

Good English

Formazione

High school diploma or equivalent

Hospitality diploma/degree

Strumenti

POS

PMS

CRM

Descrizione del lavoro

Six Senses Rome seeks a GEM (Guest Experience Maker) to welcome guests and tailor memorable experiences aligned with Six Senses values.

The role covers guest profiling, coordinating arrivals, upselling resort facilities, and ensuring safety and service standards while delivering warm hospitality in Italian and English. The position is based on-site in Rome with a competitive salary €25,000–€27,000 gross per year.