Concierge Host - Six Senses Rome

IHG Hotels & Resorts; Roma; In loco; EUR 24.000 - 27.000; Tempo pieno

Descrizione del lavoro

Six Senses Rome is seeking a Concierge Host to deliver personalized guest experiences in line with our luxury standards. You will respond to guest requests, plan activities, coordinate transfers and maintain service quality throughout the stay.

Fluency in English and Italian is required, with at least 1 year in a similar hotel role. EU work permit and MS Office proficiency are needed. Annual gross salary is €24.000–€27.000; on-site employment with equal opportunity.

Competenze

• Experience in luxury hotel guest services required.
• Fluency in English and Italian.
• EU work permit.
• At least 1 year in similar hotel operation.

Mansioni

• Respond to a wide variety of guest requests by accurately assessing needs and adding personal recommendations.
• Accommodate special requests whenever possible.
• Process and handle guest requests for packages, faxes, messages and mail.
• Assist guests with inquiries about resort services, hours, events, directions.
• Coordinate with departments for transfers and guest transportation as needed.
• Plan and arrange activities during the stay.
• Uphold Six Senses guidelines and service standards.
• Adhere to LQA standards and guest feedback.

Conoscenze

Guest service excellence

Multilingual: English & Italian

Customer request handling

Team collaboration

Attention to detail

Formazione

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Strumenti

POS systems

PMS platforms

CRM platforms

MS Office (Word, Excel, PowerPoint, Outlook)

Descrizione del lavoro

Concierge Host

As Concierge Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

As Concierge Host, I will assume full responsibility for the efficient operation in the following:

• Responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
• Accommodate special requests whenever possible.
• Process and handle all guest requests in regards to packages, faxes, messages and mail.
• Assist guests in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications & Salary Range

To execute the position of Concierge Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English & Italian; I understand that additional languages are preferred.
• EU work permit
• Annual Gross Salary Range: € 24.000 - €27.000

The above is intended to provide an overview of the role and responsibilities for a Concierge Host at Six Senses Rome It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.