Concierge Host - Six Senses Rome

InterContinental Hotels Group; Roma; Ibrido; EUR 24.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equal opportunity employer

Descrizione del lavoro

Six Senses Rome is seeking a Concierge Host to deliver personalized luxury guest experiences and help guests reconnect with themselves, others and the world.

As Concierge Host you will respond to guest requests, coordinate services, assist with transfers, plan activities, and uphold Six Senses standards while promoting brand initiatives.

Fluent in English and Italian with EU work permit; annual gross salary range: €24.000 - €27.000.

Competenze

• High school diploma or equivalent with 1 year in a hotel setting; hospitality degree preferred.
• Proficient in MS Office and hotel systems (POS, PMS, CRM).
• Fluent in English and Italian; other languages a plus.

Mansioni

• Respond to guest requests and add personal touches to maximize satisfaction.
• Accommodate special requests and handle packages, faxes, messages, and mail.
• Assist guests with inquiries about resort services, hours, personnel, events, and directions.
• Coordinate transfers with departments when needed.
• Plan and arrange activities for guests during their stay.
• Maintain Six Senses guidelines and uphold LQA and service standards.

Conoscenze

MS Office

POS

PMS

CRM

Guest service

English fluency

Italian fluency

Formazione

High school diploma

Hospitality diploma/degree

Strumenti

MS Office

Descrizione del lavoro

Concierge Host

As Concierge Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Concierge Host, I willassume full responsibility for theefficientoperation in the following:

• Responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
• Accommodate special requests whenever possible.
• Process and handle all guest requests in regards to packages, faxes, messages and mail.
• Assist guests in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications & Salary Range

To execute the position of Concierge Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English & Italian; I understand that additional languages are preferred.
• EU work permit
• Annual Gross Salary Range: € 24.000 - €27.000

The above is intended to provide an overview of the role and responsibilities for a Concierge Host at Six Senses Rome It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.