Luxury Client Care & Sales Advisor – Omnichannel

Tiffany & Co.; Milano; In loco; EUR 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses

Descrizione del lavoro

Tiffany & Co. Milan Client Care Center seeks a Client Care Advisor to deliver luxury, high-touch service across phone, live chat, and video while driving sales through personal shopping, e-commerce, and in-store touchpoints.

You will cultivate lasting client relationships and uphold brand integrity in every interaction. The role requires strong communication, retail or hospitality experience, e-commerce familiarity, and flexibility to work Monday through Sunday.

Competenze

• Superior communication and interpersonal skills.
• Previous sales or service experience in retail or hospitality, or contact center environment.
• Familiarity with website technology, website navigation and terminology associated with e-commerce.
• Flexibility with work schedule from Monday to Sunday.
• Must have authorization to work and remain in the Italy.
• Fluent in Italian and English, a third language is a valuable plus.

Mansioni

• Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued.
• Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue.
• Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis.
• As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty.
• Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.

Conoscenze

Superior communication

Retail experience

Hospitality experience

E-commerce familiarity

Italian-English fluency

Weekend availability

Descrizione del lavoro

Tiffany & Co. Milan Client Care Center seeks a Client Care Advisor to deliver luxury, high-touch service across phone, live chat, and video while driving sales through personal shopping, e-commerce, and in-store touchpoints.

You will cultivate lasting client relationships and uphold brand integrity in every interaction. The role requires strong communication, retail or hospitality experience, e-commerce familiarity, and flexibility to work Monday through Sunday.