Senior / Client Advisor - Flagship Milan Montenapoleone

LVMH Group; Milano; On-site; EUR 35,000 - 55,000; Full time

Job summary

Tiffany & Co. seeks a Senior / Client Advisor to represent the brand and ensure every client experience reflects Tiffany's style. You will guide clients across the brand, build lasting relationships, and proactively reach out to grow your client base.

This role emphasizes luxury service, diamond expertise, and High Jewelry knowledge. You will collaborate with store leadership and CRM to maintain client books and deliver memorable moments of joy.

Qualifications

• 5+ years of experience in luxury retail.
• Excellent client service and relationship-building abilities.
• Fluency in Italian and English; additional language welcomed.

Responsibilities

• Elevate in-store experience by delivering memorable moments of joy.
• Provide personalized Tiffany service and guide clients across the brand.
• Prospect new clients through the network and organize private appointments.
• Build lifetime client loyalty by deepening relationships.
• Partner with store management and CRM teams to care for VIC clients.
• Participate in local and international High Jewelry events.
• Capture client data to grow the client book and future outreach.
• Drive sales through Diamond Expertise and High Jewelry pillars.
• Maintain grooming, brand standards, and inventory accuracy.

Skills

Client relationship

Communication

Empathy

Problem solving

Italian & English

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

Position Overview

As Senior / Client Advisor, you will be an ambassador of the brand, ensuring that every Client is treated according to the Tiffany style. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively outreach to Clients in order to achieve/support individual and team goals.

Key Accountabilities

• Elevate in-store experience by consistently delivering memorable moments of joy for our clients.
• Demonstrate thoughtfulness, curiosity and optimism: a Senior / Client Advisor is a passionate brand ambassador seeking to provide genuine and personalized Tiffany Touch during every client interaction.
• Focus on Client Experience Behaviors aligned with luxury standards and Tiffany style.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action, organizing Private Appointments both inside and out of the store and proactively prospecting new clients through his/her network.
• Deepen the relationship with our clients to drive lifetime loyalty.
• Partner with Store management team and Headquarter CRM and Client Relations to work on the care and development of VIC.
• Participate in local and international High Jewelry events of the brand.
• Resolve client and peers concerns leveraging judgment and thorough knowledge of policy, procedure and guidelines.
• Demonstrate sales leadership; Capture client data during interactions to cultivate new and existing clients , work on BIOs, strategically building up key information to feed client book and ad hoc outreach action plan to develop a lifetime relationship.
• Drive business through key product pillars. Strong focus on Diamond Expertise & High Jewelry Sales.
• Respect Brand standards in terms of grooming and behavior at all time.
• Ensure compliance with all internal control procedures and maintain inventory accuracy.

Required Qualifications

• 5+ years of experience in luxury retail. Previous experience in jewelry is an appreciated plus.
• Passion to enjoy time with clients, both in store and in special occasions out of the store.
• Empathy, ability to create strong connection and loyal relations with clients.
• Flexibility and strong problem solving skills
• Fluent in Italian, English (a third language is considered an appreciated plus)

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours