Luxury Client Services Advisor — Omnichannel Sales

Fendi; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury retail brand is seeking a Client Services Advisor in Rome, Italy. The role involves providing exceptional customer service, driving sales, and ensuring customer satisfaction through personalized communication. Ideal candidates have over 3 years of experience in luxury client services and strong communication skills. Fluency in English is required, and proficiency in additional languages is advantageous. This position offers a fixed-term contract and requires flexibility with scheduling.

Competenze

• Minimum 3 years experience in luxury client service, preferably in retail or hospitality.
• High motivation and passion for customer service.
• Willingness to work varied schedules including weekends.

Mansioni

• Provide a luxury experience aligned with brand values across all channels.
• Balance inbound and outbound outreach to generate sales.
• Assist clients in finalizing purchases in an omnichannel approach.

Conoscenze

Excellent communication and storytelling skills

Sales-driven approach

Problem-solving skills

Strong organizational skills

Ability to work in team

Fluency in English

Strumenti

Salesforce

MS Office applications

Descrizione del lavoro

A luxury retail brand is seeking a Client Services Advisor in Rome, Italy. The role involves providing exceptional customer service, driving sales, and ensuring customer satisfaction through personalized communication. Ideal candidates have over 3 years of experience in luxury client services and strong communication skills. Fluency in English is required, and proficiency in additional languages is advantageous. This position offers a fixed-term contract and requires flexibility with scheduling.