Luxury Client Advisor — In-Store Sales & Aftercare

Inside Lvmh; Milano; Hybrid; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Lunch tickets

Ambassador program

Commission & team bonus

Job summary

RIMOWA is seeking a Client Advisor for its Milan store at La Rinascente from October to December to deliver luxury customer service and tailored product consultations. You will nurture relationships, assist with after-sales topics, and ensure first-class experiences while upholding the brand’s heritage of craftsmanship and innovation.

Fluency in Italian and English is essential; additional languages are a plus for international clients.

Qualifications

• Experience in the luxury sector.
• Fluency in Italian and English; additional languages a plus.
• Passion for delivering exceptional client experiences in luxury retail.

Responsibilities

• Deliver luxury customer service and tailored product consultations.
• Build and maintain relationships; assist with after-sales topics.
• Support CRM activities and post-purchase communications.
• Represent the brand’s heritage of craftsmanship and innovation in interactions.

Skills

Luxury retail experience

Customer service orientation

Multilingual Italian & English

Job description

RIMOWA is seeking a Client Advisor for its Milan store at La Rinascente from October to December to deliver luxury customer service and tailored product consultations. You will nurture relationships, assist with after-sales topics, and ensure first-class experiences while upholding the brand’s heritage of craftsmanship and innovation.

Fluency in Italian and English is essential; additional languages are a plus for international clients.