Luxury Cafe Assistant Manager – Guest Experience Leader

Four Seasons; Napoli; Sur place; EUR 38 000 - 59 000; Plein temps

Résumé du poste

Four Seasons Naples Trading Company is seeking a Cafe Assistant Manager to support the Cafe Manager in daily leadership and operation, delivering exceptional guest experiences, driving sales, and maintaining service standards.

You will supervise supervisors and team members, assist with recruiting and onboarding, manage inventory and labor, and ensure health and safety compliance while upholding Four Seasons' renowned hospitality.

Qualifications

• Experience leading teams in luxury hospitality or cafe environments.
• Strong interpersonal and communication skills.
• Ability to manage tasks, problems, and adapt to changing business demands.

Responsabilités

• Support the Cafe Manager in leading all aspects of Naples Trading Company operations, ensuring exceptional service, product quality, and cleanliness standards.
• Act as Manager on Duty in the absence of the Cafe Manager, ensuring operational continuity and sound decision-making.
• Supervise, coach, and develop Supervisors and team members, promoting a culture of learning, accountability, and Four Seasons service excellence.
• Assist with recruiting, onboarding, training, performance management, and employee engagement initiatives.
• Monitor daily service execution, ensuring guests and residents receive prompt, personalized, and professional service.
• Partner with the Cafe Manager to schedule labor effectively while maintaining productivity and controlling labor costs.
• Support inventory management processes, including ordering, receiving, cycle counts, product rotation, and loss prevention measures.
• Collaborate with the Purchasing Coordinator to maintain appropriate inventory levels and ensure merchandising standards are consistently achieved.
• Execute and maintain company visual merchandising directives and presentation standards throughout the café and retail space.
• Review sales trends and operational performance, providing recommendations to improve guest satisfaction, efficiency, and revenue opportunities.
• Ensure compliance with health, safety, sanitation, food handling, and company operating standards.
• Assist in monitoring outlet expenses, cash handling procedures, and operational controls to support financial objectives.
• Observe the physical condition of facilities and equipment, coordinating maintenance needs and recommending improvements when appropriate.
• Foster positive working relationships across departments to support resort initiatives and enhance the overall guest experience.
• Promote a warm, welcoming atmosphere among guests, residents, and team members, treating all individuals with dignity and respect.
• Maintain a visible presence on the floor during peak business periods, leading by example and supporting operational needs as required.

Connaissances

Leadership experience

Hospitality mindset

Communication skills

Staff development

Inventory management

Scheduling & labor controls

Description du poste

Four Seasons Naples Trading Company is seeking a Cafe Assistant Manager to support the Cafe Manager in daily leadership and operation, delivering exceptional guest experiences, driving sales, and maintaining service standards.

You will supervise supervisors and team members, assist with recruiting and onboarding, manage inventory and labor, and ensure health and safety compliance while upholding Four Seasons' renowned hospitality.