Cafe Assistant Manager, Naples Trading Company

Four Seasons; Napoli; On-site; EUR 38,000 - 59,000; Full time

Job summary

Four Seasons Naples Trading Company is seeking a Cafe Assistant Manager to support the Cafe Manager in daily leadership and operation, delivering exceptional guest experiences, driving sales, and maintaining service standards.

You will supervise supervisors and team members, assist with recruiting and onboarding, manage inventory and labor, and ensure health and safety compliance while upholding Four Seasons' renowned hospitality.

Qualifications

• Experience leading teams in luxury hospitality or cafe environments.
• Strong interpersonal and communication skills.
• Ability to manage tasks, problems, and adapt to changing business demands.

Responsibilities

• Support the Cafe Manager in leading all aspects of Naples Trading Company operations, ensuring exceptional service, product quality, and cleanliness standards.
• Act as Manager on Duty in the absence of the Cafe Manager, ensuring operational continuity and sound decision-making.
• Supervise, coach, and develop Supervisors and team members, promoting a culture of learning, accountability, and Four Seasons service excellence.
• Assist with recruiting, onboarding, training, performance management, and employee engagement initiatives.
• Monitor daily service execution, ensuring guests and residents receive prompt, personalized, and professional service.
• Partner with the Cafe Manager to schedule labor effectively while maintaining productivity and controlling labor costs.
• Support inventory management processes, including ordering, receiving, cycle counts, product rotation, and loss prevention measures.
• Collaborate with the Purchasing Coordinator to maintain appropriate inventory levels and ensure merchandising standards are consistently achieved.
• Execute and maintain company visual merchandising directives and presentation standards throughout the café and retail space.
• Review sales trends and operational performance, providing recommendations to improve guest satisfaction, efficiency, and revenue opportunities.
• Ensure compliance with health, safety, sanitation, food handling, and company operating standards.
• Assist in monitoring outlet expenses, cash handling procedures, and operational controls to support financial objectives.
• Observe the physical condition of facilities and equipment, coordinating maintenance needs and recommending improvements when appropriate.
• Foster positive working relationships across departments to support resort initiatives and enhance the overall guest experience.
• Promote a warm, welcoming atmosphere among guests, residents, and team members, treating all individuals with dignity and respect.
• Maintain a visible presence on the floor during peak business periods, leading by example and supporting operational needs as required.

Skills

Leadership experience

Hospitality mindset

Communication skills

Staff development

Inventory management

Scheduling & labor controls

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role:

The Cafe Assistant Manager supports the Cafe Manager in the daily leadership and operation of Naples Trading Company, ensuring an exceptional guest experience, strong team engagement, and efficient business operations. This role serves as a key leader within the cafe, overseeing daily service standards, supporting staffing and scheduling initiatives, driving retail and food & beverage sales, and assisting with inventory and financial controls. The Assistant Manager leads by example, fostering a culture of hospitality, accountability, and excellence while helping develop supervisors and frontline team members.

What You Will Do:

• Support the Cafe Manager in leading all aspects of Naples Trading Company operations, ensuring exceptional service, product quality, and cleanliness standards.
• Act as Manager on Duty in the absence of the Cafe Manager, ensuring operational continuity and sound decision-making.
• Supervise, coach, and develop Supervisors and team members, promoting a culture of learning, accountability, and Four Seasons service excellence.
• Assist with recruiting, onboarding, training, performance management, and employee engagement initiatives.
• Monitor daily service execution, ensuring guests and residents receive prompt, personalized, and professional service.
• Partner with the Cafe Manager to schedule labor effectively while maintaining productivity and controlling labor costs.
• Support inventory management processes, including ordering, receiving, cycle counts, product rotation, and loss prevention measures.
• Collaborate with the Purchasing Coordinator to maintain appropriate inventory levels and ensure merchandising standards are consistently achieved.
• Execute and maintain company visual merchandising directives and presentation standards throughout the café and retail space.
• Review sales trends and operational performance, providing recommendations to improve guest satisfaction, efficiency, and revenue opportunities.
• Ensure compliance with health, safety, sanitation, food handling, and company operating standards.
• Assist in monitoring outlet expenses, cash handling procedures, and operational controls to support financial objectives.
• Observe the physical condition of facilities and equipment, coordinating maintenance needs and recommending improvements when appropriate.
• Foster positive working relationships across departments to support resort initiatives and enhance the overall guest experience.
• Promote a warm, welcoming atmosphere among guests, residents, and team members, treating all individuals with dignity and respect.
• Maintain a visible presence on the floor during peak business periods, leading by example and supporting operational needs as required.

What You Bring:

• A sincere passion for hospitality and creating memorable guest experiences.
• Previous leadership experience in a luxury hospitality, café, retail, or food & beverage environment.
• Strong interpersonal and communication skills with the ability to motivate and develop team members.
• Demonstrated ability to prioritize tasks, solve problems, and adapt to changing business demands.
• Excellent organizational and administrative skills.
• Working knowledge of inventory management, labor controls, scheduling, and retail operations.
• Ability to functio