Luxury Resort Assistant Manager — Guest Experience Leader

Four Seasons; Napoli; On-site; EUR 63,000 - 99,000; Full time

Benefits offered by this job

Lucrative salary

Market-leading benefits package

Time off plans starting immediately

Complimentary stays worldwide

Inclusive work environment

Job summary

The Four Seasons Resort Naples Beach Club, a Four Seasons Resort in Florida, is seeking a Resort Assistant Manager to oversee Front Office operations, Communications, Concierge, Bell, and Driveway teams, ensuring exceptional service and seamless guest experiences.

This role acts as the manager on duty when senior management is not available and coordinates with the Front Office Manager for arrivals, VIPs, and special requests.

Qualifications

• Minimum 2+ years experience in a similar role in luxury hotel settings.
• Strong leadership and team-management abilities.
• Proficiency with hotel operating systems and computer tools.
• Excellent communication and guest-relations skills.

Responsibilities

• Assist in leading staff and operations in related departments to ensure consistent guest service and adherence to operational standards.
• Coordinate daily arrivals and departures, manage room blocks, and assist with billing and special guest requests for VIPs, groups, and returning guests.
• Personally assist with guest check-in and check-out, ensuring a warm welcome, accurate billing, and efficient service throughout the guest's stay.

Skills

Leadership

Guest service

Communication

Multitasking

Job description

The Four Seasons Resort Naples Beach Club, a Four Seasons Resort in Florida, is seeking a Resort Assistant Manager to oversee Front Office operations, Communications, Concierge, Bell, and Driveway teams, ensuring exceptional service and seamless guest experiences.

This role acts as the manager on duty when senior management is not available and coordinates with the Front Office Manager for arrivals, VIPs, and special requests.