Linux Support Engineer

Jobtailor; Milano; In loco; EUR 28.000 - 45.000; Tempo pieno

Descrizione del lavoro

Jobtailor in Milano is seeking a technical support specialist to act as first contact for customers seeking assistance by phone or email, performing remote troubleshooting and guiding users to resolution.

You will collaborate with support teams to investigate issues, analyze logs, and propose actionable solutions, requiring Linux server experience, Tomcat/Nginx/Apache knowledge, scripting skills, and good English."

Competenze

• Degree in Computer Engineering, Computer Science, or IT high school diploma.
• Good knowledge of Linux Server.
• Experience with Web/App servers (Tomcat, Nginx, Apache).
• Basic knowledge of HA frameworks (Veritas/Monit/RHCS).
• Ability to troubleshoot, diagnose problems, and analyze logs.
• Scripting skills in Bash or Python on UNIX/Linux.
• Strong English and teamwork/communication skills.

Mansioni

• As the first point of contact, assist customers by phone or email and convey resolutions.
• Perform remote troubleshooting, investigate user problems, and coordinate with support teams.

Conoscenze

Linux server

Web server knowledge

App server knowledge

Scripting (Bash/Python)

English language

Teamwork & communication

Formazione

Computer Engineering, Computer Science degree or IT High School diploma

Strumenti

Tomcat

Nginx

Apache

Veritas

Monit

RHCS

Bash

Python

Descrizione del lavoro

Responsibilities

• You will be serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first level contact and conveying resolutions to their issues.
• You will also be responsible for performing remote troubleshooting through diagnostic techniques and investigating user problems (systems, hardware or software) identifying their source, determining possible solutions in cooperation with support teams and advising user on appropriate action.

Requirements

• Computer Engineering, Computer Science degree or IT High School diploma.
• Good knowledge of Linux Server.
• Good knowledge of Web and Application Server (Tomcat, Nginx, Apache).
• Basic knowledge of framework HA (Veritas/Monit/RHCS).
• Ability to troubleshoot and diagnose problems and to analyze log.
• Good knowledge of scripting (Bash or Python on a UNIX or Linux platform).
• Good English skills.
• Teamwork and excellent communication skills.