Junior Application Support Engineer

Jobtailor; Italia; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Jobtailor in Italy seeks an Applications Support specialist to handle 1+ year experience role. You'll manage requests and incidents, analyze and resolve issues across Linux and Windows environments, and collaborate with IT teams to troubleshoot problems.

You will develop automation scripts in Bash and Python, contribute to monitoring dashboards with Elastic, Kibana and Splunk, and participate in platform evolution projects using new technologies.

Competenze

• 1+ year in Application Support or IT Operations.
• Knowledge of Linux operating systems.
• Knowledge of Windows operating systems.
• Strong analytical and technical troubleshooting skills.
• Basic scripting knowledge in Bash and/or Python.
• Experience in ticket management and operational support activities.
• Strong interpersonal skills and a problem-solving mindset.
• Good command of the English language.

Mansioni

• Manage requests and incidents escalated from second-level support through ticketing systems.
• Analyze and resolve application and infrastructure issues.
• Monitor and support document management platforms running on Linux and Windows environments.
• Collaborate with application and infrastructure teams to troubleshoot technical issues.
• Contribute to the evolution of internal tools supporting operational activities.
• Develop and maintain automation scripts using Bash and Python.
• Manage and enhance monitoring dashboards and activities using Elastic, Kibana, and Splunk.
• Participate in projects aimed at platform evolution and the introduction of new technologies.

Conoscenze

Application Support

Linux

Windows

Bash Scripting

Python Scripting

Strumenti

Elastic

Kibana

Splunk

Descrizione del lavoro

• Managing requests and incidents escalated from second-level support through ticketing systems
• Analyzing and resolving application and infrastructure issues
• Monitoring and supporting document management platforms running on Linux and Windows environments
• Collaborating with application and infrastructure teams to troubleshoot technical issues
• Contributing to the evolution of internal tools supporting operational activities
• Developing and maintaining automation scripts using Bash and Python
• Managing and enhancing monitoring dashboards and activities using Elastic, Kibana, and Splunk
• Participating in projects aimed at platform evolution and the introduction of new technologies

Requirements

• At least 1 year of experience in Application Support, IT Operations, System Administration, or similar roles
• Knowledge of Linux operating systems
• Knowledge of Windows operating systems
• Strong analytical and technical troubleshooting skills
• Basic scripting knowledge in Bash and/or Python
• Experience in ticket management and operational support activities
• Strong interpersonal skills and a problem-solving mindset
• Good command of the English language

Core Competencies

Demonstrates expertise in Application Support and IT Operations, with a strong focus on troubleshooting and resolving technical issues in both Linux and Windows environments. Proficient in developing automation scripts and managing monitoring tools to enhance operational efficiency.

Highest-signal resume keywords

• Application Support
• Linux Operating Systems
• Windows Operating Systems
• Bash Scripting
• Python Scripting

ATS Optimization Keywords

Hard Skills

• Technical Troubleshooting
• Incident Management
• Operational Support
• Automation Development
• Monitoring Dashboard Management

Soft Skills

• Analytical Skills
• Interpersonal Skills
• Problem-Solving Mindset

Industry Keywords

• Ticket Management
• Document Management Platforms
• IT Operations
• System Administration

Tools & Technologies

• Elastic
• Kibana
• Splunk