Onsite Support Services

Infinity Quest; Legnago; In loco; EUR 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Travel opportunities

Descrizione del lavoro

Infinity Quest is seeking an Onsite Support Services Team coordinator to join a global IT field services team. You will support IT/OT systems across manufacturing sites, coordinate with vendors, and maintain asset lifecycle from procurement to disposal.

You will perform hardware installations, troubleshoot LAN/Wi‑Fi and server issues, and ensure security and safety guidelines are followed. A Bachelor’s degree or 3+ years in the field is required, with strong collaboration and reporting skills.

Competenze

• Bachelor’s degree or 3 years of relevant Field Services Engineer experience.
• Strong troubleshooting across IT/OT systems, networks, and manufacturing devices.
• Experience with incident management, change governance, and asset lifecycle control.

Mansioni

• Act as the single point of contact for IT and OT support across manufacturing, network, applications, HMI connectivity, printers, scanners, and cybersecurity.
• Coordinate with project staff and other service providers to ensure seamless connectivity to customer’s network, including LAN access, email replication, and server applications.
• Perform hardware installation and configuration for IT and OT equipment.
• Adhere to Incident Management and Request Fulfillment processes.
• Investigate, diagnose, and resolve Level 2 incidents; escalate where needed.
• Track and report incident status, ensuring timely communication and resolution.
• Execute IMAC requests, including pre-work, installation, testing, and user orientation.
• Maintain accurate asset inventory in CMDB, perform audits, and manage lifecycle from procurement to disposal.
• Conduct daily stand-ups, weekly reviews, and quarterly audits for compliance and continuous improvement.
• Provide KPI tracking, CSI plans, and monthly trend analysis using analytics.

Conoscenze

IT/OT troubleshooting

LAN/Wi-Fi diagnostics

Server operations

Hardware/Software installation

Active Directory/Azure AD

ITIL processes

CMDB familiarity

Cross-functional coordination

Reporting & documentation

Security & safety compliance

Formazione

Bachelor’s degree or 3+ years Field Services Engineer

Strumenti

ServiceNow

Azure AD

Descrizione del lavoro

You will serve as an Onsite Support Services Team coordinator, joining a dynamic global team dedicated to delivering world-class IT solutions and support. In this role, you will cater to the technology needs of a leading American multinational corporation specializing in heating, ventilation, and air conditioning (HVAC), refrigeration, and fire and security equipment, headquartered in Florida. Your work will ensure seamless operations, robust infrastructure, and exceptional service quality across diverse environments.

To empower operational excellence by providing reliable, innovative, and customer-focused IT field services that enable our client to maintain safety, comfort, and efficiency worldwide.

Summary of Key Responsibilities

The Onsite Support Services Engineer plays a critical role within the team, actively collaborating with colleagues to share knowledge, resolve complex issues, and contribute to projects. This position requires the ability to assess priorities based on business impact, deadlines, and associated risks, ensuring timely and effective delivery of infrastructure solutions that support organizational objectives.

Position responsibilities:

• Act as the single point of contact for IT and OT support across manufacturing, network, applications, HMI connectivity, printers, scanners, and cybersecurity.
• Coordinate with project staff and other service providers to ensure seamless connectivity to customer’s network, including LAN access, email replication, and server applications.
• Perform hardware installation and configuration for IT and OT equipment.
• Adhere to Incident Management and Request Fulfillment processes.
• Investigate, diagnose, and resolve Level 2 incidents; escal…
• Track and report incident status, ensuring timely communication and resolution.
• Execute Install, Move, Add, Change (IMAC) requests, including pre-work, installation, testing, and user orientation.
• Maintain accurate asset inventory in CMDB, perform audits, and manage lifecycle activities from procurement to disposal.
• Conduct daily stand‑ups, weekly reviews, and quarterly audits for compliance and continuous improvement.
• Provide KPI tracking, CSI plans, and monthly trend analysis using AI‑driven analytics.
• Deliver hands‑on support for LAN/Wi‑Fi infrastructure, server rooms, and data center operations.
• Troubleshoot network‑attached and locally attached devices, handheld devices, and shop floor equipment.
• Ensure adherence to Customer’s security, compliance, and safety guidelines, including PPE requirements.
• Provide training and maintain compliance reports.
• Manage Azure AD objects, including creation, modification, troubleshooting, and periodic audits.

Education

• Bachelor’s degree, or at least 3 years of relevant working experience as Field Services Engineer

Required Skills, Knowledge & Abilities

• Technical Expertise
• Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.
• Proficiency in LAN/Wi‑Fi diagnostics, server operations, and hardware/software installation.
• Familiarity with Active Directory and Azure AD object management.
• Process & Governance
• Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).
• Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.
• Analytical & Automation
• Ability to leverage analytics and automation tools for proactive support and trend analysis.
• Competence in identifying process inefficiencies and implementing improvements.
• Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.
• Effective reporting and documentation capabilities.
• Compliance & Safety
• Understanding of security protocols, compliance standards, and factory safety requirements.
• Preferred Qualifications
• Experience in manufacturing IT environments.
• Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.

Beneficial Skills, Knowledge & Abilities (Good To Have)

• Knowledge of/experience with Cisco Meraki
• Knowledge of/experience with Amazon Web Services (AWS)