Technical Support Specialist

Infosys; Breganze; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading international digital services firm seeks an individual for end-user support in Breganze, Italy. The role involves providing application and operating system maintenance, troubleshooting diagnostic problems, and collaborating with various stakeholders. Candidates should have experience in customer-focused end-user support, particularly in resolving incidents and supporting Microsoft products. This position allows you to grow and contribute to a dynamic team.

Competenze

• Prior experience in a customer-focused end-user support role.
• Experience in EUC and software/OS installations.
• Proficiency in incident resolution within agreed SLAs.

Mansioni

• Provide maintenance and support services for applications and operating systems.
• Gather and resolve issues related to end-user computing devices.
• Monitor and address performance-related issues.
• Provide advice and training to users.
• Update or create documentation and define enhancements.
• Collaborate with colleagues and third-party support.

Conoscenze

Customer-Focused Support

Incident Resolution

Microsoft Product Knowledge

Descrizione del lavoro

Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

Responsibilities

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Performance Monitoring: Monitor and address performance-related issues
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Required skills

• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products