Desktop Engineer L1

Iron Systems, Inc

Milano

In loco

EUR 35.000 - 55.000

Tempo pieno

9 giorni fa

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Descrizione del lavoro

Iron Systems, Inc in Milan seeks an experienced Desktop Support Engineer for on-site technical support across multiple offices and meeting spaces. You will handle PC, mobile, and hardware support, with emphasis on Windows 10/11, Office 365, OS imaging, and deployments.

The role requires 6–8 years in field services, strong remote troubleshooting, and the ability to coordinate with various teams to resolve issues quickly.

Competenze

6–8 years in Field Services / Onsite Support Services
Hands & Eyes Meeting Rooms, Events Support, Smart Hands
Proficient with Windows 10/11
Office 365 knowledge
Experienced Desktop/Technical Support Engineer
Remote troubleshooting with clear instructions
Experience with Windows Imaging Projects
Knowledge of Windows OS deployment tools (OPK)
Familiar with basic networking and diagnostic tools (nslookup, traceroute, ping, packet capture)
Ability to coordinate across multiple teams for quick resolution
Strong documentation and organizational skills
Cultural sensitivity and adaptability to new product support

Mansioni

Bulk refreshes and Smart Hands support for GLOPAS or similar scopes
Refresh PC support with individual user focus
Manage existing recycle cages and loaner lockers at client sites
Coordinate laptop provisioning for new starters
Configure laptops for new hires
Assist with driver updates, patching, and firmware
Handle asset management and repairs coordination with providers
Coordinate ordering and returns of equipment
Desk setup and maintenance at sites
Hardware and software troubleshooting for mobile/tablet devices
Communicate with site facilities and on-site contacts
Coordinate goods receipt and on-site assistance from Facility Management

Conoscenze

Windows OS

Office 365

Remote troubleshooting

Networking basics

SCCM and Intune

OS imaging

OPK tooling

PXE & DHCP

Team coordination

Strumenti

nslookup

traceroute

ping

Packet capture tools

OPK tools

PXE boot

Descrizione del lavoro

Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
Good technical knowledge of Windows operating system (Windows 10 and 11)
Knowledge on Microsoft Office 2016 (Office 365)
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Ability to perform remote troubleshooting and provide clear instructions
Experience in Handling Windows Imaging Project
Experience in software development, processes, and methods
Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
Ability to organize workload for effective implementation.
Ability to interact effectively at all levels with sensitivity to cultural diversity
Ability to adapt new product support as organization evolves.
Knowledge on SCCM and Intune administration
Knowledge on mass OS deployments
Experienced in maintaining multiple OS image and hardware models
Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
Knowledge of PXE and DHCP functionality

Job Description

Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
Good technical knowledge of Windows operating system (Windows 10 and 11)
Knowledge on Microsoft Office 2016 (Office 365)
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Ability to perform remote troubleshooting and provide clear instructions
Experience in Handling Windows Imaging Project
Experience in software development, processes, and methods
Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
Ability to organize workload for effective implementation.
Ability to interact effectively at all levels with sensitivity to cultural diversity
Ability to adapt new product support as organization evolves.
Knowledge on SCCM and Intune administration
Knowledge on mass OS deployments
Experienced in maintaining multiple OS image and hardware models
Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
Knowledge of PXE and DHCP functionality

Soft Skills:

Strong interpersonal skills
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Able to handle unforeseen situations
Excellent problem-solving and multitasking skills
High level of acceptance
Can drive value and its methodology
Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
Experience in the management of multi-discipline teams in distributed locations
Demonstrable results in a business customer facing role, with a track record of delivering