LC-MS Clinical Field Service Engineer (Travel)

Waters Corporation; Sesto San Giovanni; On-site; EUR 52,000 - 76,000; Full time

Job summary

Waters Corporation in Lombardy, Italy, is seeking a Clinical Field Service Engineer to install, maintain and repair Waters LC-MS systems in regulated clinical labs. The role is field-based, travel-heavy and requires strong technical and customer-facing skills.

You will work with global teams, receive comprehensive training, and have opportunities to progress within Waters while delivering high-quality diagnostic testing and laboratory operations support.

Qualifications

• Bachelor’s degree in analytical chemistry, biology, physics, engineering or related discipline.
• Practical experience with complex analytical or laboratory instrumentation.
• Strong technical aptitude to troubleshoot mechanical, electrical, fluidic and software issues.
• Experience maintaining, calibrating or troubleshooting analytical instrumentation.
• Experience with LC‑MS instrumentation, preferably Waters systems.
• Willingness to undertake overnight travel and international travel for training.
• Fluent Italian and English at least CEFR B2 level.

Responsibilities

• Install, qualify, calibrate, maintain, troubleshoot and repair Waters LC-MS systems in regulated clinical laboratory environments.
• Analyze system performance and diagnostic data to identify root causes and determine corrective actions.
• Collaborate with broader technical and support teams to resolve issues and escalate when required.
• Manage customer expectations by clearly communicating work and providing follow-up plans.
• Complete service records and documentation per Waters quality and regulatory procedures.
• Build strong relationships with customers, advising on Waters products and services to improve lab operations.

Skills

Customer focus

Troubleshooting

Communication

Time management

Collaborative teamwork

Integrity

Fluent Italian

English proficiency (CEFR B2+)

Education

Bachelor's degree in analytical chemistry, biology, physics, engineering or related discipline

Tools

LC-MS instrumentation

Waters systems experience

Job description

Waters Corporation in Lombardy, Italy, is seeking a Clinical Field Service Engineer to install, maintain and repair Waters LC-MS systems in regulated clinical labs. The role is field-based, travel-heavy and requires strong technical and customer-facing skills.

You will work with global teams, receive comprehensive training, and have opportunities to progress within Waters while delivering high-quality diagnostic testing and laboratory operations support.